Help Center Details
Articles in this section
How do I cancel a booking?
Open My bookings, select the booking, and choose Cancel booking.
- Pending booking: free, and the hold is released.
- Accepted booking: you'll see exactly what you get back before you confirm. If you cancel 24 hours or more before the start, you can choose a cash refund or account credit. Account credit gives you more back, can't be refunded or converted to cash, and doesn't expire.
Your choice is final once you confirm. See What is the cancellation policy?
What happens if the owner cancels my booking?
Open My bookings, select the booking, and choose Cancel booking.
- Pending booking: free, and the hold is released.
- Accepted booking: you'll see exactly what you get back before you confirm. If you cancel 24 hours or more before the start, you can choose a cash refund or account credit. Account credit gives you more back, can't be refunded or converted to cash, and doesn't expire.
Your choice is final once you confirm. See What is the cancellation policy?
How does account credit work?
Open My bookings, select the booking, and choose Cancel booking.
- Pending booking: free, and the hold is released.
- Accepted booking: you'll see exactly what you get back before you confirm. If you cancel 24 hours or more before the start, you can choose a cash refund or account credit. Account credit gives you more back, can't be refunded or converted to cash, and doesn't expire.
Your choice is final once you confirm. See What is the cancellation policy?
When will my deposit be refunded after my rental?
Open My bookings, select the booking, and choose Cancel booking.
- Pending booking: free, and the hold is released.
- Accepted booking: you'll see exactly what you get back before you confirm. If you cancel 24 hours or more before the start, you can choose a cash refund or account credit. Account credit gives you more back, can't be refunded or converted to cash, and doesn't expire.
Your choice is final once you confirm. See What is the cancellation policy?
What if I need to cancel due to an emergency?
Open My bookings, select the booking, and choose Cancel booking.
- Pending booking: free, and the hold is released.
- Accepted booking: you'll see exactly what you get back before you confirm. If you cancel 24 hours or more before the start, you can choose a cash refund or account credit. Account credit gives you more back, can't be refunded or converted to cash, and doesn't expire.
Your choice is final once you confirm. See What is the cancellation policy?
Will I get a partial refund if I return the trailer early?
Open My bookings, select the booking, and choose Cancel booking.
- Pending booking: free, and the hold is released.
- Accepted booking: you'll see exactly what you get back before you confirm. If you cancel 24 hours or more before the start, you can choose a cash refund or account credit. Account credit gives you more back, can't be refunded or converted to cash, and doesn't expire.
Your choice is final once you confirm. See What is the cancellation policy?
How do I cancel a booking?
Open My bookings, select the booking, and choose Cancel booking.
- Pending booking: free, and the hold is released.
- Accepted booking: you'll see exactly what you get back before you confirm. If you cancel 24 hours or more before the start, you can choose a cash refund or account credit. Account credit gives you more back, can't be refunded or converted to cash, and doesn't expire.
Your choice is final once you confirm. See What is the cancellation policy?
What is the cancellation policy?
Open My bookings, select the booking, and choose Cancel booking.
- Pending booking: free, and the hold is released.
- Accepted booking: you'll see exactly what you get back before you confirm. If you cancel 24 hours or more before the start, you can choose a cash refund or account credit. Account credit gives you more back, can't be refunded or converted to cash, and doesn't expire.
Your choice is final once you confirm. See What is the cancellation policy?
