Help Center Details
What is the cancellation policy?
Refund amounts are based on how far in advance you cancel your booking:
- 72+ hours before the rental start time: 75% refund
- 48–72 hours before the rental start time: 50% refund
- 24–48 hours before the rental start time: 25% refund
- Less than 24 hours before the rental start time: No refund
- Same-day bookings: No refund
Please note:
- Platform fees are non-refundable once a booking has been accepted.
- A no-show is treated as a renter cancellation without notice and is not eligible for a refund.
How to properly cancel
All cancellations must be completed by the renter through their account by selecting “Cancel Booking” on the Booking Details page.
Requests made by phone, text, email, chat, or any other method will not cancel a booking.
Refund timing
If a refund is due, it will be processed within 10 days from the date it is approved. Refunds are issued to the original form of payment used at booking.
Our Cancellation and Refund Policy is part of our Terms of Use. By creating an account or booking a trailer, you agree to these terms.
If you'd like, I can also create a simplified visual version of this policy (great for mobile users) or make a more legally rigid version that mirrors your Terms page word-for-word.
When will my deposit be refunded after my rental?
Refund amounts are based on how far in advance you cancel your booking:
- 72+ hours before the rental start time: 75% refund
- 48–72 hours before the rental start time: 50% refund
- 24–48 hours before the rental start time: 25% refund
- Less than 24 hours before the rental start time: No refund
- Same-day bookings: No refund
Please note:
- Platform fees are non-refundable once a booking has been accepted.
- A no-show is treated as a renter cancellation without notice and is not eligible for a refund.
How to properly cancel
All cancellations must be completed by the renter through their account by selecting “Cancel Booking” on the Booking Details page.
Requests made by phone, text, email, chat, or any other method will not cancel a booking.
Refund timing
If a refund is due, it will be processed within 10 days from the date it is approved. Refunds are issued to the original form of payment used at booking.
Our Cancellation and Refund Policy is part of our Terms of Use. By creating an account or booking a trailer, you agree to these terms.
If you'd like, I can also create a simplified visual version of this policy (great for mobile users) or make a more legally rigid version that mirrors your Terms page word-for-word.
What if I need to cancel due to an emergency?
Refund amounts are based on how far in advance you cancel your booking:
- 72+ hours before the rental start time: 75% refund
- 48–72 hours before the rental start time: 50% refund
- 24–48 hours before the rental start time: 25% refund
- Less than 24 hours before the rental start time: No refund
- Same-day bookings: No refund
Please note:
- Platform fees are non-refundable once a booking has been accepted.
- A no-show is treated as a renter cancellation without notice and is not eligible for a refund.
How to properly cancel
All cancellations must be completed by the renter through their account by selecting “Cancel Booking” on the Booking Details page.
Requests made by phone, text, email, chat, or any other method will not cancel a booking.
Refund timing
If a refund is due, it will be processed within 10 days from the date it is approved. Refunds are issued to the original form of payment used at booking.
Our Cancellation and Refund Policy is part of our Terms of Use. By creating an account or booking a trailer, you agree to these terms.
If you'd like, I can also create a simplified visual version of this policy (great for mobile users) or make a more legally rigid version that mirrors your Terms page word-for-word.
Will I get a partial refund if I return the trailer early?
Refund amounts are based on how far in advance you cancel your booking:
- 72+ hours before the rental start time: 75% refund
- 48–72 hours before the rental start time: 50% refund
- 24–48 hours before the rental start time: 25% refund
- Less than 24 hours before the rental start time: No refund
- Same-day bookings: No refund
Please note:
- Platform fees are non-refundable once a booking has been accepted.
- A no-show is treated as a renter cancellation without notice and is not eligible for a refund.
How to properly cancel
All cancellations must be completed by the renter through their account by selecting “Cancel Booking” on the Booking Details page.
Requests made by phone, text, email, chat, or any other method will not cancel a booking.
Refund timing
If a refund is due, it will be processed within 10 days from the date it is approved. Refunds are issued to the original form of payment used at booking.
Our Cancellation and Refund Policy is part of our Terms of Use. By creating an account or booking a trailer, you agree to these terms.
If you'd like, I can also create a simplified visual version of this policy (great for mobile users) or make a more legally rigid version that mirrors your Terms page word-for-word.
How do I cancel a booking?
Refund amounts are based on how far in advance you cancel your booking:
- 72+ hours before the rental start time: 75% refund
- 48–72 hours before the rental start time: 50% refund
- 24–48 hours before the rental start time: 25% refund
- Less than 24 hours before the rental start time: No refund
- Same-day bookings: No refund
Please note:
- Platform fees are non-refundable once a booking has been accepted.
- A no-show is treated as a renter cancellation without notice and is not eligible for a refund.
How to properly cancel
All cancellations must be completed by the renter through their account by selecting “Cancel Booking” on the Booking Details page.
Requests made by phone, text, email, chat, or any other method will not cancel a booking.
Refund timing
If a refund is due, it will be processed within 10 days from the date it is approved. Refunds are issued to the original form of payment used at booking.
Our Cancellation and Refund Policy is part of our Terms of Use. By creating an account or booking a trailer, you agree to these terms.
If you'd like, I can also create a simplified visual version of this policy (great for mobile users) or make a more legally rigid version that mirrors your Terms page word-for-word.
What is the cancellation policy?
Refund amounts are based on how far in advance you cancel your booking:
- 72+ hours before the rental start time: 75% refund
- 48–72 hours before the rental start time: 50% refund
- 24–48 hours before the rental start time: 25% refund
- Less than 24 hours before the rental start time: No refund
- Same-day bookings: No refund
Please note:
- Platform fees are non-refundable once a booking has been accepted.
- A no-show is treated as a renter cancellation without notice and is not eligible for a refund.
How to properly cancel
All cancellations must be completed by the renter through their account by selecting “Cancel Booking” on the Booking Details page.
Requests made by phone, text, email, chat, or any other method will not cancel a booking.
Refund timing
If a refund is due, it will be processed within 10 days from the date it is approved. Refunds are issued to the original form of payment used at booking.
Our Cancellation and Refund Policy is part of our Terms of Use. By creating an account or booking a trailer, you agree to these terms.
If you'd like, I can also create a simplified visual version of this policy (great for mobile users) or make a more legally rigid version that mirrors your Terms page word-for-word.