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What is the cancellation policy?
Cancelling before the owner accepts
If your booking is still Pending, you can cancel at any time for free. Your card was only authorized, not charged, and the hold is released.
Cancelling an accepted booking
Your refund depends on how far ahead of the rental start time you cancel:
- 72+ hours before: 75% refund of the rental fee
- 48–72 hours before: 50% refund
- 24–48 hours before: 25% refund
- Less than 24 hours before, or a same-day booking: No refund
Your deposit is always refunded in full. The Damage Waiver fee is refunded if you cancel before the rental starts. Booking fees are non-refundable once a booking is accepted.
Refund or account credit
When you cancel 24 hours or more before the rental starts, you can choose a cash refund to your card, or account credit for a future booking. Account credit gives you more back than the cash refund. Credit is non-refundable, can't be converted to cash, and doesn't expire. Your choice is final once you confirm the cancellation.
No-shows
A no-show is treated as a cancellation without notice and is not eligible for a refund.
How to cancel
Cancellations must be made by you from your account: open the booking and select Cancel booking. Requests made by phone, text, email or chat do not cancel a booking.
Refund timing
Refunds are processed within 10 days of approval, to the original payment method.
This policy is part of our Terms of Use (Section 21).
What happens if the owner cancels my booking?
Cancelling before the owner accepts
If your booking is still Pending, you can cancel at any time for free. Your card was only authorized, not charged, and the hold is released.
Cancelling an accepted booking
Your refund depends on how far ahead of the rental start time you cancel:
- 72+ hours before: 75% refund of the rental fee
- 48–72 hours before: 50% refund
- 24–48 hours before: 25% refund
- Less than 24 hours before, or a same-day booking: No refund
Your deposit is always refunded in full. The Damage Waiver fee is refunded if you cancel before the rental starts. Booking fees are non-refundable once a booking is accepted.
Refund or account credit
When you cancel 24 hours or more before the rental starts, you can choose a cash refund to your card, or account credit for a future booking. Account credit gives you more back than the cash refund. Credit is non-refundable, can't be converted to cash, and doesn't expire. Your choice is final once you confirm the cancellation.
No-shows
A no-show is treated as a cancellation without notice and is not eligible for a refund.
How to cancel
Cancellations must be made by you from your account: open the booking and select Cancel booking. Requests made by phone, text, email or chat do not cancel a booking.
Refund timing
Refunds are processed within 10 days of approval, to the original payment method.
This policy is part of our Terms of Use (Section 21).
How does account credit work?
Cancelling before the owner accepts
If your booking is still Pending, you can cancel at any time for free. Your card was only authorized, not charged, and the hold is released.
Cancelling an accepted booking
Your refund depends on how far ahead of the rental start time you cancel:
- 72+ hours before: 75% refund of the rental fee
- 48–72 hours before: 50% refund
- 24–48 hours before: 25% refund
- Less than 24 hours before, or a same-day booking: No refund
Your deposit is always refunded in full. The Damage Waiver fee is refunded if you cancel before the rental starts. Booking fees are non-refundable once a booking is accepted.
Refund or account credit
When you cancel 24 hours or more before the rental starts, you can choose a cash refund to your card, or account credit for a future booking. Account credit gives you more back than the cash refund. Credit is non-refundable, can't be converted to cash, and doesn't expire. Your choice is final once you confirm the cancellation.
No-shows
A no-show is treated as a cancellation without notice and is not eligible for a refund.
How to cancel
Cancellations must be made by you from your account: open the booking and select Cancel booking. Requests made by phone, text, email or chat do not cancel a booking.
Refund timing
Refunds are processed within 10 days of approval, to the original payment method.
This policy is part of our Terms of Use (Section 21).
When will my deposit be refunded after my rental?
Cancelling before the owner accepts
If your booking is still Pending, you can cancel at any time for free. Your card was only authorized, not charged, and the hold is released.
Cancelling an accepted booking
Your refund depends on how far ahead of the rental start time you cancel:
- 72+ hours before: 75% refund of the rental fee
- 48–72 hours before: 50% refund
- 24–48 hours before: 25% refund
- Less than 24 hours before, or a same-day booking: No refund
Your deposit is always refunded in full. The Damage Waiver fee is refunded if you cancel before the rental starts. Booking fees are non-refundable once a booking is accepted.
Refund or account credit
When you cancel 24 hours or more before the rental starts, you can choose a cash refund to your card, or account credit for a future booking. Account credit gives you more back than the cash refund. Credit is non-refundable, can't be converted to cash, and doesn't expire. Your choice is final once you confirm the cancellation.
No-shows
A no-show is treated as a cancellation without notice and is not eligible for a refund.
How to cancel
Cancellations must be made by you from your account: open the booking and select Cancel booking. Requests made by phone, text, email or chat do not cancel a booking.
Refund timing
Refunds are processed within 10 days of approval, to the original payment method.
This policy is part of our Terms of Use (Section 21).
What if I need to cancel due to an emergency?
Cancelling before the owner accepts
If your booking is still Pending, you can cancel at any time for free. Your card was only authorized, not charged, and the hold is released.
Cancelling an accepted booking
Your refund depends on how far ahead of the rental start time you cancel:
- 72+ hours before: 75% refund of the rental fee
- 48–72 hours before: 50% refund
- 24–48 hours before: 25% refund
- Less than 24 hours before, or a same-day booking: No refund
Your deposit is always refunded in full. The Damage Waiver fee is refunded if you cancel before the rental starts. Booking fees are non-refundable once a booking is accepted.
Refund or account credit
When you cancel 24 hours or more before the rental starts, you can choose a cash refund to your card, or account credit for a future booking. Account credit gives you more back than the cash refund. Credit is non-refundable, can't be converted to cash, and doesn't expire. Your choice is final once you confirm the cancellation.
No-shows
A no-show is treated as a cancellation without notice and is not eligible for a refund.
How to cancel
Cancellations must be made by you from your account: open the booking and select Cancel booking. Requests made by phone, text, email or chat do not cancel a booking.
Refund timing
Refunds are processed within 10 days of approval, to the original payment method.
This policy is part of our Terms of Use (Section 21).
Will I get a partial refund if I return the trailer early?
Cancelling before the owner accepts
If your booking is still Pending, you can cancel at any time for free. Your card was only authorized, not charged, and the hold is released.
Cancelling an accepted booking
Your refund depends on how far ahead of the rental start time you cancel:
- 72+ hours before: 75% refund of the rental fee
- 48–72 hours before: 50% refund
- 24–48 hours before: 25% refund
- Less than 24 hours before, or a same-day booking: No refund
Your deposit is always refunded in full. The Damage Waiver fee is refunded if you cancel before the rental starts. Booking fees are non-refundable once a booking is accepted.
Refund or account credit
When you cancel 24 hours or more before the rental starts, you can choose a cash refund to your card, or account credit for a future booking. Account credit gives you more back than the cash refund. Credit is non-refundable, can't be converted to cash, and doesn't expire. Your choice is final once you confirm the cancellation.
No-shows
A no-show is treated as a cancellation without notice and is not eligible for a refund.
How to cancel
Cancellations must be made by you from your account: open the booking and select Cancel booking. Requests made by phone, text, email or chat do not cancel a booking.
Refund timing
Refunds are processed within 10 days of approval, to the original payment method.
This policy is part of our Terms of Use (Section 21).
How do I cancel a booking?
Cancelling before the owner accepts
If your booking is still Pending, you can cancel at any time for free. Your card was only authorized, not charged, and the hold is released.
Cancelling an accepted booking
Your refund depends on how far ahead of the rental start time you cancel:
- 72+ hours before: 75% refund of the rental fee
- 48–72 hours before: 50% refund
- 24–48 hours before: 25% refund
- Less than 24 hours before, or a same-day booking: No refund
Your deposit is always refunded in full. The Damage Waiver fee is refunded if you cancel before the rental starts. Booking fees are non-refundable once a booking is accepted.
Refund or account credit
When you cancel 24 hours or more before the rental starts, you can choose a cash refund to your card, or account credit for a future booking. Account credit gives you more back than the cash refund. Credit is non-refundable, can't be converted to cash, and doesn't expire. Your choice is final once you confirm the cancellation.
No-shows
A no-show is treated as a cancellation without notice and is not eligible for a refund.
How to cancel
Cancellations must be made by you from your account: open the booking and select Cancel booking. Requests made by phone, text, email or chat do not cancel a booking.
Refund timing
Refunds are processed within 10 days of approval, to the original payment method.
This policy is part of our Terms of Use (Section 21).
What is the cancellation policy?
Cancelling before the owner accepts
If your booking is still Pending, you can cancel at any time for free. Your card was only authorized, not charged, and the hold is released.
Cancelling an accepted booking
Your refund depends on how far ahead of the rental start time you cancel:
- 72+ hours before: 75% refund of the rental fee
- 48–72 hours before: 50% refund
- 24–48 hours before: 25% refund
- Less than 24 hours before, or a same-day booking: No refund
Your deposit is always refunded in full. The Damage Waiver fee is refunded if you cancel before the rental starts. Booking fees are non-refundable once a booking is accepted.
Refund or account credit
When you cancel 24 hours or more before the rental starts, you can choose a cash refund to your card, or account credit for a future booking. Account credit gives you more back than the cash refund. Credit is non-refundable, can't be converted to cash, and doesn't expire. Your choice is final once you confirm the cancellation.
No-shows
A no-show is treated as a cancellation without notice and is not eligible for a refund.
How to cancel
Cancellations must be made by you from your account: open the booking and select Cancel booking. Requests made by phone, text, email or chat do not cancel a booking.
Refund timing
Refunds are processed within 10 days of approval, to the original payment method.
This policy is part of our Terms of Use (Section 21).
