Help Center Details
When will my deposit be refunded after my rental?
Your deposit refund is initiated once the trailer owner confirms the trailer has been returned and the rental is officially closed.
After the refund is issued, please allow 3–7 business days for the funds to appear in your account, depending on your bank or card issuer.
If you do not see the refund after 7 business days, please contact the Neighbors Trailer support team so we can look into it for you.
When will my deposit be refunded after my rental?
Your deposit refund is initiated once the trailer owner confirms the trailer has been returned and the rental is officially closed.
After the refund is issued, please allow 3–7 business days for the funds to appear in your account, depending on your bank or card issuer.
If you do not see the refund after 7 business days, please contact the Neighbors Trailer support team so we can look into it for you.
What if I need to cancel due to an emergency?
Your deposit refund is initiated once the trailer owner confirms the trailer has been returned and the rental is officially closed.
After the refund is issued, please allow 3–7 business days for the funds to appear in your account, depending on your bank or card issuer.
If you do not see the refund after 7 business days, please contact the Neighbors Trailer support team so we can look into it for you.
Will I get a partial refund if I return the trailer early?
Your deposit refund is initiated once the trailer owner confirms the trailer has been returned and the rental is officially closed.
After the refund is issued, please allow 3–7 business days for the funds to appear in your account, depending on your bank or card issuer.
If you do not see the refund after 7 business days, please contact the Neighbors Trailer support team so we can look into it for you.
How do I cancel a booking?
Your deposit refund is initiated once the trailer owner confirms the trailer has been returned and the rental is officially closed.
After the refund is issued, please allow 3–7 business days for the funds to appear in your account, depending on your bank or card issuer.
If you do not see the refund after 7 business days, please contact the Neighbors Trailer support team so we can look into it for you.
What is the cancellation policy?
Your deposit refund is initiated once the trailer owner confirms the trailer has been returned and the rental is officially closed.
After the refund is issued, please allow 3–7 business days for the funds to appear in your account, depending on your bank or card issuer.
If you do not see the refund after 7 business days, please contact the Neighbors Trailer support team so we can look into it for you.