Help Center Details
When will my credit card be charged?
When you submit a booking request, your card is authorized, not charged, for the total shown at checkout. The trailer owner then has up to 72 hours to accept or decline. If they don't respond in that time, the booking is automatically declined and the hold is released.
- Owner accepts: your card is charged the total shown at checkout.
- Owner declines, or 72 hours pass: nothing is charged and the hold is released.
- You cancel while it's Pending: free. Nothing is charged and the hold is released.
Released holds can take a few business days to disappear from your statement, depending on your bank.
Can I get a discount?
When you submit a booking request, your card is authorized, not charged, for the total shown at checkout. The trailer owner then has up to 72 hours to accept or decline. If they don't respond in that time, the booking is automatically declined and the hold is released.
- Owner accepts: your card is charged the total shown at checkout.
- Owner declines, or 72 hours pass: nothing is charged and the hold is released.
- You cancel while it's Pending: free. Nothing is charged and the hold is released.
Released holds can take a few business days to disappear from your statement, depending on your bank.
What if a trailer owner asks me to pay additional money for the rental?
When you submit a booking request, your card is authorized, not charged, for the total shown at checkout. The trailer owner then has up to 72 hours to accept or decline. If they don't respond in that time, the booking is automatically declined and the hold is released.
- Owner accepts: your card is charged the total shown at checkout.
- Owner declines, or 72 hours pass: nothing is charged and the hold is released.
- You cancel while it's Pending: free. Nothing is charged and the hold is released.
Released holds can take a few business days to disappear from your statement, depending on your bank.
What are the rental fees?
When you submit a booking request, your card is authorized, not charged, for the total shown at checkout. The trailer owner then has up to 72 hours to accept or decline. If they don't respond in that time, the booking is automatically declined and the hold is released.
- Owner accepts: your card is charged the total shown at checkout.
- Owner declines, or 72 hours pass: nothing is charged and the hold is released.
- You cancel while it's Pending: free. Nothing is charged and the hold is released.
Released holds can take a few business days to disappear from your statement, depending on your bank.
When will my credit card be charged?
When you submit a booking request, your card is authorized, not charged, for the total shown at checkout. The trailer owner then has up to 72 hours to accept or decline. If they don't respond in that time, the booking is automatically declined and the hold is released.
- Owner accepts: your card is charged the total shown at checkout.
- Owner declines, or 72 hours pass: nothing is charged and the hold is released.
- You cancel while it's Pending: free. Nothing is charged and the hold is released.
Released holds can take a few business days to disappear from your statement, depending on your bank.
What forms of payment can I use to rent a trailer?
When you submit a booking request, your card is authorized, not charged, for the total shown at checkout. The trailer owner then has up to 72 hours to accept or decline. If they don't respond in that time, the booking is automatically declined and the hold is released.
- Owner accepts: your card is charged the total shown at checkout.
- Owner declines, or 72 hours pass: nothing is charged and the hold is released.
- You cancel while it's Pending: free. Nothing is charged and the hold is released.
Released holds can take a few business days to disappear from your statement, depending on your bank.
