Help Center Details
What if I need to cancel due to an emergency?
We understand that unexpected situations happen and plans can change. While emergency cancellations may not qualify for a full refund, we’ll do our best to help you work with the trailer owner to reschedule your rental when possible.
Rescheduling is subject to the following conditions:
- The trailer owner must be notified through the booking platform at least 24 hours before the original rental start date and time.
- The rental may only be rescheduled once.
- The new rental date must be within 60 days of the original rental start date.
- The trailer owner must agree to the rescheduled date.
If you’re experiencing an emergency, please contact the owner as soon as possible through your booking and reach out to the Neighbors Trailer support team if you need additional assistance.
When will my deposit be refunded after my rental?
We understand that unexpected situations happen and plans can change. While emergency cancellations may not qualify for a full refund, we’ll do our best to help you work with the trailer owner to reschedule your rental when possible.
Rescheduling is subject to the following conditions:
- The trailer owner must be notified through the booking platform at least 24 hours before the original rental start date and time.
- The rental may only be rescheduled once.
- The new rental date must be within 60 days of the original rental start date.
- The trailer owner must agree to the rescheduled date.
If you’re experiencing an emergency, please contact the owner as soon as possible through your booking and reach out to the Neighbors Trailer support team if you need additional assistance.
What if I need to cancel due to an emergency?
We understand that unexpected situations happen and plans can change. While emergency cancellations may not qualify for a full refund, we’ll do our best to help you work with the trailer owner to reschedule your rental when possible.
Rescheduling is subject to the following conditions:
- The trailer owner must be notified through the booking platform at least 24 hours before the original rental start date and time.
- The rental may only be rescheduled once.
- The new rental date must be within 60 days of the original rental start date.
- The trailer owner must agree to the rescheduled date.
If you’re experiencing an emergency, please contact the owner as soon as possible through your booking and reach out to the Neighbors Trailer support team if you need additional assistance.
Will I get a partial refund if I return the trailer early?
We understand that unexpected situations happen and plans can change. While emergency cancellations may not qualify for a full refund, we’ll do our best to help you work with the trailer owner to reschedule your rental when possible.
Rescheduling is subject to the following conditions:
- The trailer owner must be notified through the booking platform at least 24 hours before the original rental start date and time.
- The rental may only be rescheduled once.
- The new rental date must be within 60 days of the original rental start date.
- The trailer owner must agree to the rescheduled date.
If you’re experiencing an emergency, please contact the owner as soon as possible through your booking and reach out to the Neighbors Trailer support team if you need additional assistance.
How do I cancel a booking?
We understand that unexpected situations happen and plans can change. While emergency cancellations may not qualify for a full refund, we’ll do our best to help you work with the trailer owner to reschedule your rental when possible.
Rescheduling is subject to the following conditions:
- The trailer owner must be notified through the booking platform at least 24 hours before the original rental start date and time.
- The rental may only be rescheduled once.
- The new rental date must be within 60 days of the original rental start date.
- The trailer owner must agree to the rescheduled date.
If you’re experiencing an emergency, please contact the owner as soon as possible through your booking and reach out to the Neighbors Trailer support team if you need additional assistance.
What is the cancellation policy?
We understand that unexpected situations happen and plans can change. While emergency cancellations may not qualify for a full refund, we’ll do our best to help you work with the trailer owner to reschedule your rental when possible.
Rescheduling is subject to the following conditions:
- The trailer owner must be notified through the booking platform at least 24 hours before the original rental start date and time.
- The rental may only be rescheduled once.
- The new rental date must be within 60 days of the original rental start date.
- The trailer owner must agree to the rescheduled date.
If you’re experiencing an emergency, please contact the owner as soon as possible through your booking and reach out to the Neighbors Trailer support team if you need additional assistance.
