If you experience an issue during your rental, please contact the trailer owner immediately through the booking platform so it can be addressed as quickly as possible.

Rental fees are not automatically refunded due to issues that arise during the rental period.

We strongly recommend thoroughly inspecting the trailer at pickup and taking clear, time-stamped photos of its condition before leaving. Prompt communication and documentation can help resolve concerns quickly and protect both parties.

What is considered an emergency?

• An emergency may include:
• Safety-related mechanical issues
• Brake, tire, or lighting failures
• Hitch or connection problems that make towing unsafe
• Any issue that makes the trailer unsafe or unusable

If you believe the trailer is unsafe to tow, stop using it and contact the owner immediately.

What is considered a minor issue?

• Minor issues may include:
• Cosmetic wear or pre-existing damage
• Non-essential accessories not functioning
• Cleanliness concerns
• Small operational questions

These should still be reported promptly so the owner can assist.

If you are unable to resolve the issue directly with the trailer owner, please contact the Neighbors Trailer support team for further assistance.

Pickup Checklist (Recommended Before You Leave)

Before departing with the trailer, we recommend:

• Inspecting the exterior for dents, scratches, or damage
• Checking tires for proper inflation and visible wear
• Confirming lights and signals are working
• Verifying the hitch is properly secured and locked
• Ensuring safety chains are properly attached
• Confirming the trailer jack is raised and secured
• Taking clear photos of all sides of the trailer

Taking a few extra minutes at pickup can help prevent misunderstandings later.