Help Center Details
What happens after I send a reservation to the renter?
After you send a reservation through My Reservations, the renter will receive a text message prompting them to check their email and complete the booking.
The email will include instructions and login credentials (if needed).
What the Renter Must Complete
To finalize the reservation, the renter must:
- Complete ID verification
- Review and sign the rental contract (you can access the signed contract from the booking page)
- Submit payment
What Happens Next
Once the renter completes these steps:
- You will receive a notification that the booking is pending.
- You must go to the Bookings tab and accept the booking.
After acceptance, you will manage the rental as usual, including:
- Starting the rental at pickup
- Ending the rental at return
If you have questions about a reservation in progress, contact Neighbors Trailer Support for assistance.
What is My Reservations?
After you send a reservation through My Reservations, the renter will receive a text message prompting them to check their email and complete the booking.
The email will include instructions and login credentials (if needed).
What the Renter Must Complete
To finalize the reservation, the renter must:
- Complete ID verification
- Review and sign the rental contract (you can access the signed contract from the booking page)
- Submit payment
What Happens Next
Once the renter completes these steps:
- You will receive a notification that the booking is pending.
- You must go to the Bookings tab and accept the booking.
After acceptance, you will manage the rental as usual, including:
- Starting the rental at pickup
- Ending the rental at return
If you have questions about a reservation in progress, contact Neighbors Trailer Support for assistance.
What are the owner benefits of using My Reservations?
After you send a reservation through My Reservations, the renter will receive a text message prompting them to check their email and complete the booking.
The email will include instructions and login credentials (if needed).
What the Renter Must Complete
To finalize the reservation, the renter must:
- Complete ID verification
- Review and sign the rental contract (you can access the signed contract from the booking page)
- Submit payment
What Happens Next
Once the renter completes these steps:
- You will receive a notification that the booking is pending.
- You must go to the Bookings tab and accept the booking.
After acceptance, you will manage the rental as usual, including:
- Starting the rental at pickup
- Ending the rental at return
If you have questions about a reservation in progress, contact Neighbors Trailer Support for assistance.
Is there a cost for trailer owners who use My Reservations?
After you send a reservation through My Reservations, the renter will receive a text message prompting them to check their email and complete the booking.
The email will include instructions and login credentials (if needed).
What the Renter Must Complete
To finalize the reservation, the renter must:
- Complete ID verification
- Review and sign the rental contract (you can access the signed contract from the booking page)
- Submit payment
What Happens Next
Once the renter completes these steps:
- You will receive a notification that the booking is pending.
- You must go to the Bookings tab and accept the booking.
After acceptance, you will manage the rental as usual, including:
- Starting the rental at pickup
- Ending the rental at return
If you have questions about a reservation in progress, contact Neighbors Trailer Support for assistance.
What happens after I send a reservation to the renter?
After you send a reservation through My Reservations, the renter will receive a text message prompting them to check their email and complete the booking.
The email will include instructions and login credentials (if needed).
What the Renter Must Complete
To finalize the reservation, the renter must:
- Complete ID verification
- Review and sign the rental contract (you can access the signed contract from the booking page)
- Submit payment
What Happens Next
Once the renter completes these steps:
- You will receive a notification that the booking is pending.
- You must go to the Bookings tab and accept the booking.
After acceptance, you will manage the rental as usual, including:
- Starting the rental at pickup
- Ending the rental at return
If you have questions about a reservation in progress, contact Neighbors Trailer Support for assistance.