If a trailer is not returned by the scheduled end date and time, you must follow documented communication and escalation steps before taking further action.

In most cases, late returns occur because the renter forgot to submit an extension request. However, all communication and actions should be handled carefully and documented.

Quick Action Checklist

>Confirm the scheduled return date and time in the booking.
>Send a message through the Neighbors Trailer message portal.
>Attempt phone or text contact if no response.
>Document all communication attempts.
>Provide written notice with a clear response deadline.
>Send a final notice before terminating the rental.
>Terminate the rental in writing if necessary.
>Contact law enforcement only after proper notice and documentation.

Step 1: Attempt Immediate Contact

If the trailer is overdue:

• Send a message through the Neighbors Trailer message portal requesting an update.
• Attempt to contact the renter by phone or text.
• Document all communication attempts.

If you do not have the renter’s phone number, contact Neighbors Trailer Support for assistance.

Step 2: Provide Written Notice

If there is no response, send a written message giving a clear and reasonable deadline for the renter to respond.

Example:

“Your rental was due back on [date/time]. I have attempted to contact you and have not received a response. Please respond by [specific time] or the rental will be terminated and escalated.”

Always include a specific date and time.

Step 3: Terminate the Rental

If the renter does not respond by your stated deadline:

• Send a final written notice terminating the rental.
• Provide a short final deadline for immediate contact.

All termination notices should be documented in writing through the platform whenever possible.

IMPORTANT: Terminating the rental does not mean closing out the booking in the system.

Terminating the rental is a formal written notice to the renter that they no longer have the legal right to possess the trailer.

Do not close the booking until the trailer has been returned or the situation has been properly resolved.

Step 4: Escalate if Necessary

If the renter fails to respond after documented communication and deadlines:

• You may contact local law enforcement to report the trailer as stolen.

Important Legal Considerations

• Once reported stolen, the matter becomes criminal.
• You should stop charging rental fees after reporting the trailer stolen.
• Laws vary by state and jurisdiction. Some states require specific notice periods before a rental may be legally terminated and reported as stolen.
• Owners are responsible for complying with applicable local laws.

If you are unsure how to proceed at any stage, contact Neighbors Trailer Support before escalating the matter.