Help Center Details
Articles in this section
- How can I file a damage request?
- How much does the Damage Waiver cost?
- What are the requirements for Damage Waiver eligibility?
- How do I confirm the Damage Waiver is active on my listing?
- Is the Damage Waiver mandatory?
- Is the Damage Waiver free for trailer owners?
- Is my trailer covered with the Damage Waiver between rentals?
- Can a third-party driver pick up a trailer?
Is my trailer covered with the Damage Waiver between rentals?
No. The Damage Waiver only applies during an active rental period.
Coverage begins when the rental is properly started in the system and ends when the rental is properly closed.
The Damage Waiver does not provide coverage:
- Between bookings
- Time past the scheduled end of a rental that wasn't extended and paid for on the platform
- While the trailer is stored
- During maintenance or repairs
- During personal use by the owner
- If the rental is not properly started or ended in the system
Owners are responsible for maintaining their own insurance coverage for periods outside of active rentals.
If you have questions about Damage Waiver eligibility or coverage timing, contact Neighbors Trailer Support for assistance.
How can I file a damage request?
No. The Damage Waiver only applies during an active rental period.
Coverage begins when the rental is properly started in the system and ends when the rental is properly closed.
The Damage Waiver does not provide coverage:
- Between bookings
- Time past the scheduled end of a rental that wasn't extended and paid for on the platform
- While the trailer is stored
- During maintenance or repairs
- During personal use by the owner
- If the rental is not properly started or ended in the system
Owners are responsible for maintaining their own insurance coverage for periods outside of active rentals.
If you have questions about Damage Waiver eligibility or coverage timing, contact Neighbors Trailer Support for assistance.
How much does the Damage Waiver cost?
No. The Damage Waiver only applies during an active rental period.
Coverage begins when the rental is properly started in the system and ends when the rental is properly closed.
The Damage Waiver does not provide coverage:
- Between bookings
- Time past the scheduled end of a rental that wasn't extended and paid for on the platform
- While the trailer is stored
- During maintenance or repairs
- During personal use by the owner
- If the rental is not properly started or ended in the system
Owners are responsible for maintaining their own insurance coverage for periods outside of active rentals.
If you have questions about Damage Waiver eligibility or coverage timing, contact Neighbors Trailer Support for assistance.
What are the requirements for Damage Waiver eligibility?
No. The Damage Waiver only applies during an active rental period.
Coverage begins when the rental is properly started in the system and ends when the rental is properly closed.
The Damage Waiver does not provide coverage:
- Between bookings
- Time past the scheduled end of a rental that wasn't extended and paid for on the platform
- While the trailer is stored
- During maintenance or repairs
- During personal use by the owner
- If the rental is not properly started or ended in the system
Owners are responsible for maintaining their own insurance coverage for periods outside of active rentals.
If you have questions about Damage Waiver eligibility or coverage timing, contact Neighbors Trailer Support for assistance.
How do I confirm the Damage Waiver is active on my listing?
No. The Damage Waiver only applies during an active rental period.
Coverage begins when the rental is properly started in the system and ends when the rental is properly closed.
The Damage Waiver does not provide coverage:
- Between bookings
- Time past the scheduled end of a rental that wasn't extended and paid for on the platform
- While the trailer is stored
- During maintenance or repairs
- During personal use by the owner
- If the rental is not properly started or ended in the system
Owners are responsible for maintaining their own insurance coverage for periods outside of active rentals.
If you have questions about Damage Waiver eligibility or coverage timing, contact Neighbors Trailer Support for assistance.
Is the Damage Waiver mandatory?
No. The Damage Waiver only applies during an active rental period.
Coverage begins when the rental is properly started in the system and ends when the rental is properly closed.
The Damage Waiver does not provide coverage:
- Between bookings
- Time past the scheduled end of a rental that wasn't extended and paid for on the platform
- While the trailer is stored
- During maintenance or repairs
- During personal use by the owner
- If the rental is not properly started or ended in the system
Owners are responsible for maintaining their own insurance coverage for periods outside of active rentals.
If you have questions about Damage Waiver eligibility or coverage timing, contact Neighbors Trailer Support for assistance.
Is the Damage Waiver free for trailer owners?
No. The Damage Waiver only applies during an active rental period.
Coverage begins when the rental is properly started in the system and ends when the rental is properly closed.
The Damage Waiver does not provide coverage:
- Between bookings
- Time past the scheduled end of a rental that wasn't extended and paid for on the platform
- While the trailer is stored
- During maintenance or repairs
- During personal use by the owner
- If the rental is not properly started or ended in the system
Owners are responsible for maintaining their own insurance coverage for periods outside of active rentals.
If you have questions about Damage Waiver eligibility or coverage timing, contact Neighbors Trailer Support for assistance.
Is my trailer covered with the Damage Waiver between rentals?
No. The Damage Waiver only applies during an active rental period.
Coverage begins when the rental is properly started in the system and ends when the rental is properly closed.
The Damage Waiver does not provide coverage:
- Between bookings
- Time past the scheduled end of a rental that wasn't extended and paid for on the platform
- While the trailer is stored
- During maintenance or repairs
- During personal use by the owner
- If the rental is not properly started or ended in the system
Owners are responsible for maintaining their own insurance coverage for periods outside of active rentals.
If you have questions about Damage Waiver eligibility or coverage timing, contact Neighbors Trailer Support for assistance.
Can a third-party driver pick up a trailer?
No. The Damage Waiver only applies during an active rental period.
Coverage begins when the rental is properly started in the system and ends when the rental is properly closed.
The Damage Waiver does not provide coverage:
- Between bookings
- Time past the scheduled end of a rental that wasn't extended and paid for on the platform
- While the trailer is stored
- During maintenance or repairs
- During personal use by the owner
- If the rental is not properly started or ended in the system
Owners are responsible for maintaining their own insurance coverage for periods outside of active rentals.
If you have questions about Damage Waiver eligibility or coverage timing, contact Neighbors Trailer Support for assistance.
