Help Center Details
Articles in this section
- How do I set up a 3+ Day Discount on my listing?
- Can I add my logo and company name to my listing?
- I Don't See My Listing
- How can I change my trailer listing location?
- How Do I Change My Rental Rates?
- How do I block calendar dates?
- What information should I include in the description for my listing?
- How Do I Deactivate Auto Release of My Phone Number and / or Address?
- How Do I Delete My Listing?
- How do I edit my listing?
- How Do I List A Trailer for Rent?
I Don't See My Listing
You can check the status of your listing at any time by following the steps below.
From the Owner App
- Select More
- Select Trailers
View the status of each listing shown with a light green or red highlight
From the Web
- Go to your Dashboard
- Select Trailers
- Select Trailer List
View the status of each listing shown with a light green or red highlight
Listing Status Definitions
- Approved – Your listing is live and able to receive bookings.
- Pending – Your listing is under manual review and should be approved soon.
- Draft – Your listing has not been submitted for review yet.
- Rejected – Your listing did not meet minimum requirements. You may contact our customer support team for details on what needs to be corrected before resubmitting.
Important Tips Before Submitting Your Listing
To avoid delays in approval, make sure the following are completed:
- No contact information in photos – Do not include phone numbers, company names, or other contact details in trailer images. If you are unable to remove contact information from photos, this will be done for you during the review process.
- Full address entered – Ensure your complete address is filled in under the Location field.
- Correct VIN – Enter the accurate 17-character VIN.
- Weight Capacity – List only the load weight the trailer can safely carry, not the trailer’s total weight.
- Profile & ID Verification – Your profile must be complete and ID verification finished.
If these items are missing, approval may take 1–2 days instead of 1–2 hours. Listings are reviewed during normal business hours only. Providing complete and accurate information helps your listing get approved as quickly as possible.
How do I set up a 3+ Day Discount on my listing?
You can check the status of your listing at any time by following the steps below.
From the Owner App
- Select More
- Select Trailers
View the status of each listing shown with a light green or red highlight
From the Web
- Go to your Dashboard
- Select Trailers
- Select Trailer List
View the status of each listing shown with a light green or red highlight
Listing Status Definitions
- Approved – Your listing is live and able to receive bookings.
- Pending – Your listing is under manual review and should be approved soon.
- Draft – Your listing has not been submitted for review yet.
- Rejected – Your listing did not meet minimum requirements. You may contact our customer support team for details on what needs to be corrected before resubmitting.
Important Tips Before Submitting Your Listing
To avoid delays in approval, make sure the following are completed:
- No contact information in photos – Do not include phone numbers, company names, or other contact details in trailer images. If you are unable to remove contact information from photos, this will be done for you during the review process.
- Full address entered – Ensure your complete address is filled in under the Location field.
- Correct VIN – Enter the accurate 17-character VIN.
- Weight Capacity – List only the load weight the trailer can safely carry, not the trailer’s total weight.
- Profile & ID Verification – Your profile must be complete and ID verification finished.
If these items are missing, approval may take 1–2 days instead of 1–2 hours. Listings are reviewed during normal business hours only. Providing complete and accurate information helps your listing get approved as quickly as possible.
Can I add my logo and company name to my listing?
You can check the status of your listing at any time by following the steps below.
From the Owner App
- Select More
- Select Trailers
View the status of each listing shown with a light green or red highlight
From the Web
- Go to your Dashboard
- Select Trailers
- Select Trailer List
View the status of each listing shown with a light green or red highlight
Listing Status Definitions
- Approved – Your listing is live and able to receive bookings.
- Pending – Your listing is under manual review and should be approved soon.
- Draft – Your listing has not been submitted for review yet.
- Rejected – Your listing did not meet minimum requirements. You may contact our customer support team for details on what needs to be corrected before resubmitting.
Important Tips Before Submitting Your Listing
To avoid delays in approval, make sure the following are completed:
- No contact information in photos – Do not include phone numbers, company names, or other contact details in trailer images. If you are unable to remove contact information from photos, this will be done for you during the review process.
- Full address entered – Ensure your complete address is filled in under the Location field.
- Correct VIN – Enter the accurate 17-character VIN.
- Weight Capacity – List only the load weight the trailer can safely carry, not the trailer’s total weight.
- Profile & ID Verification – Your profile must be complete and ID verification finished.
If these items are missing, approval may take 1–2 days instead of 1–2 hours. Listings are reviewed during normal business hours only. Providing complete and accurate information helps your listing get approved as quickly as possible.
I Don't See My Listing
You can check the status of your listing at any time by following the steps below.
From the Owner App
- Select More
- Select Trailers
View the status of each listing shown with a light green or red highlight
From the Web
- Go to your Dashboard
- Select Trailers
- Select Trailer List
View the status of each listing shown with a light green or red highlight
Listing Status Definitions
- Approved – Your listing is live and able to receive bookings.
- Pending – Your listing is under manual review and should be approved soon.
- Draft – Your listing has not been submitted for review yet.
- Rejected – Your listing did not meet minimum requirements. You may contact our customer support team for details on what needs to be corrected before resubmitting.
Important Tips Before Submitting Your Listing
To avoid delays in approval, make sure the following are completed:
- No contact information in photos – Do not include phone numbers, company names, or other contact details in trailer images. If you are unable to remove contact information from photos, this will be done for you during the review process.
- Full address entered – Ensure your complete address is filled in under the Location field.
- Correct VIN – Enter the accurate 17-character VIN.
- Weight Capacity – List only the load weight the trailer can safely carry, not the trailer’s total weight.
- Profile & ID Verification – Your profile must be complete and ID verification finished.
If these items are missing, approval may take 1–2 days instead of 1–2 hours. Listings are reviewed during normal business hours only. Providing complete and accurate information helps your listing get approved as quickly as possible.
How can I change my trailer listing location?
You can check the status of your listing at any time by following the steps below.
From the Owner App
- Select More
- Select Trailers
View the status of each listing shown with a light green or red highlight
From the Web
- Go to your Dashboard
- Select Trailers
- Select Trailer List
View the status of each listing shown with a light green or red highlight
Listing Status Definitions
- Approved – Your listing is live and able to receive bookings.
- Pending – Your listing is under manual review and should be approved soon.
- Draft – Your listing has not been submitted for review yet.
- Rejected – Your listing did not meet minimum requirements. You may contact our customer support team for details on what needs to be corrected before resubmitting.
Important Tips Before Submitting Your Listing
To avoid delays in approval, make sure the following are completed:
- No contact information in photos – Do not include phone numbers, company names, or other contact details in trailer images. If you are unable to remove contact information from photos, this will be done for you during the review process.
- Full address entered – Ensure your complete address is filled in under the Location field.
- Correct VIN – Enter the accurate 17-character VIN.
- Weight Capacity – List only the load weight the trailer can safely carry, not the trailer’s total weight.
- Profile & ID Verification – Your profile must be complete and ID verification finished.
If these items are missing, approval may take 1–2 days instead of 1–2 hours. Listings are reviewed during normal business hours only. Providing complete and accurate information helps your listing get approved as quickly as possible.
How Do I Change My Rental Rates?
You can check the status of your listing at any time by following the steps below.
From the Owner App
- Select More
- Select Trailers
View the status of each listing shown with a light green or red highlight
From the Web
- Go to your Dashboard
- Select Trailers
- Select Trailer List
View the status of each listing shown with a light green or red highlight
Listing Status Definitions
- Approved – Your listing is live and able to receive bookings.
- Pending – Your listing is under manual review and should be approved soon.
- Draft – Your listing has not been submitted for review yet.
- Rejected – Your listing did not meet minimum requirements. You may contact our customer support team for details on what needs to be corrected before resubmitting.
Important Tips Before Submitting Your Listing
To avoid delays in approval, make sure the following are completed:
- No contact information in photos – Do not include phone numbers, company names, or other contact details in trailer images. If you are unable to remove contact information from photos, this will be done for you during the review process.
- Full address entered – Ensure your complete address is filled in under the Location field.
- Correct VIN – Enter the accurate 17-character VIN.
- Weight Capacity – List only the load weight the trailer can safely carry, not the trailer’s total weight.
- Profile & ID Verification – Your profile must be complete and ID verification finished.
If these items are missing, approval may take 1–2 days instead of 1–2 hours. Listings are reviewed during normal business hours only. Providing complete and accurate information helps your listing get approved as quickly as possible.
How do I block calendar dates?
You can check the status of your listing at any time by following the steps below.
From the Owner App
- Select More
- Select Trailers
View the status of each listing shown with a light green or red highlight
From the Web
- Go to your Dashboard
- Select Trailers
- Select Trailer List
View the status of each listing shown with a light green or red highlight
Listing Status Definitions
- Approved – Your listing is live and able to receive bookings.
- Pending – Your listing is under manual review and should be approved soon.
- Draft – Your listing has not been submitted for review yet.
- Rejected – Your listing did not meet minimum requirements. You may contact our customer support team for details on what needs to be corrected before resubmitting.
Important Tips Before Submitting Your Listing
To avoid delays in approval, make sure the following are completed:
- No contact information in photos – Do not include phone numbers, company names, or other contact details in trailer images. If you are unable to remove contact information from photos, this will be done for you during the review process.
- Full address entered – Ensure your complete address is filled in under the Location field.
- Correct VIN – Enter the accurate 17-character VIN.
- Weight Capacity – List only the load weight the trailer can safely carry, not the trailer’s total weight.
- Profile & ID Verification – Your profile must be complete and ID verification finished.
If these items are missing, approval may take 1–2 days instead of 1–2 hours. Listings are reviewed during normal business hours only. Providing complete and accurate information helps your listing get approved as quickly as possible.
What information should I include in the description for my listing?
You can check the status of your listing at any time by following the steps below.
From the Owner App
- Select More
- Select Trailers
View the status of each listing shown with a light green or red highlight
From the Web
- Go to your Dashboard
- Select Trailers
- Select Trailer List
View the status of each listing shown with a light green or red highlight
Listing Status Definitions
- Approved – Your listing is live and able to receive bookings.
- Pending – Your listing is under manual review and should be approved soon.
- Draft – Your listing has not been submitted for review yet.
- Rejected – Your listing did not meet minimum requirements. You may contact our customer support team for details on what needs to be corrected before resubmitting.
Important Tips Before Submitting Your Listing
To avoid delays in approval, make sure the following are completed:
- No contact information in photos – Do not include phone numbers, company names, or other contact details in trailer images. If you are unable to remove contact information from photos, this will be done for you during the review process.
- Full address entered – Ensure your complete address is filled in under the Location field.
- Correct VIN – Enter the accurate 17-character VIN.
- Weight Capacity – List only the load weight the trailer can safely carry, not the trailer’s total weight.
- Profile & ID Verification – Your profile must be complete and ID verification finished.
If these items are missing, approval may take 1–2 days instead of 1–2 hours. Listings are reviewed during normal business hours only. Providing complete and accurate information helps your listing get approved as quickly as possible.
How Do I Deactivate Auto Release of My Phone Number and / or Address?
You can check the status of your listing at any time by following the steps below.
From the Owner App
- Select More
- Select Trailers
View the status of each listing shown with a light green or red highlight
From the Web
- Go to your Dashboard
- Select Trailers
- Select Trailer List
View the status of each listing shown with a light green or red highlight
Listing Status Definitions
- Approved – Your listing is live and able to receive bookings.
- Pending – Your listing is under manual review and should be approved soon.
- Draft – Your listing has not been submitted for review yet.
- Rejected – Your listing did not meet minimum requirements. You may contact our customer support team for details on what needs to be corrected before resubmitting.
Important Tips Before Submitting Your Listing
To avoid delays in approval, make sure the following are completed:
- No contact information in photos – Do not include phone numbers, company names, or other contact details in trailer images. If you are unable to remove contact information from photos, this will be done for you during the review process.
- Full address entered – Ensure your complete address is filled in under the Location field.
- Correct VIN – Enter the accurate 17-character VIN.
- Weight Capacity – List only the load weight the trailer can safely carry, not the trailer’s total weight.
- Profile & ID Verification – Your profile must be complete and ID verification finished.
If these items are missing, approval may take 1–2 days instead of 1–2 hours. Listings are reviewed during normal business hours only. Providing complete and accurate information helps your listing get approved as quickly as possible.
How Do I Delete My Listing?
You can check the status of your listing at any time by following the steps below.
From the Owner App
- Select More
- Select Trailers
View the status of each listing shown with a light green or red highlight
From the Web
- Go to your Dashboard
- Select Trailers
- Select Trailer List
View the status of each listing shown with a light green or red highlight
Listing Status Definitions
- Approved – Your listing is live and able to receive bookings.
- Pending – Your listing is under manual review and should be approved soon.
- Draft – Your listing has not been submitted for review yet.
- Rejected – Your listing did not meet minimum requirements. You may contact our customer support team for details on what needs to be corrected before resubmitting.
Important Tips Before Submitting Your Listing
To avoid delays in approval, make sure the following are completed:
- No contact information in photos – Do not include phone numbers, company names, or other contact details in trailer images. If you are unable to remove contact information from photos, this will be done for you during the review process.
- Full address entered – Ensure your complete address is filled in under the Location field.
- Correct VIN – Enter the accurate 17-character VIN.
- Weight Capacity – List only the load weight the trailer can safely carry, not the trailer’s total weight.
- Profile & ID Verification – Your profile must be complete and ID verification finished.
If these items are missing, approval may take 1–2 days instead of 1–2 hours. Listings are reviewed during normal business hours only. Providing complete and accurate information helps your listing get approved as quickly as possible.
How do I edit my listing?
You can check the status of your listing at any time by following the steps below.
From the Owner App
- Select More
- Select Trailers
View the status of each listing shown with a light green or red highlight
From the Web
- Go to your Dashboard
- Select Trailers
- Select Trailer List
View the status of each listing shown with a light green or red highlight
Listing Status Definitions
- Approved – Your listing is live and able to receive bookings.
- Pending – Your listing is under manual review and should be approved soon.
- Draft – Your listing has not been submitted for review yet.
- Rejected – Your listing did not meet minimum requirements. You may contact our customer support team for details on what needs to be corrected before resubmitting.
Important Tips Before Submitting Your Listing
To avoid delays in approval, make sure the following are completed:
- No contact information in photos – Do not include phone numbers, company names, or other contact details in trailer images. If you are unable to remove contact information from photos, this will be done for you during the review process.
- Full address entered – Ensure your complete address is filled in under the Location field.
- Correct VIN – Enter the accurate 17-character VIN.
- Weight Capacity – List only the load weight the trailer can safely carry, not the trailer’s total weight.
- Profile & ID Verification – Your profile must be complete and ID verification finished.
If these items are missing, approval may take 1–2 days instead of 1–2 hours. Listings are reviewed during normal business hours only. Providing complete and accurate information helps your listing get approved as quickly as possible.
How Do I List A Trailer for Rent?
You can check the status of your listing at any time by following the steps below.
From the Owner App
- Select More
- Select Trailers
View the status of each listing shown with a light green or red highlight
From the Web
- Go to your Dashboard
- Select Trailers
- Select Trailer List
View the status of each listing shown with a light green or red highlight
Listing Status Definitions
- Approved – Your listing is live and able to receive bookings.
- Pending – Your listing is under manual review and should be approved soon.
- Draft – Your listing has not been submitted for review yet.
- Rejected – Your listing did not meet minimum requirements. You may contact our customer support team for details on what needs to be corrected before resubmitting.
Important Tips Before Submitting Your Listing
To avoid delays in approval, make sure the following are completed:
- No contact information in photos – Do not include phone numbers, company names, or other contact details in trailer images. If you are unable to remove contact information from photos, this will be done for you during the review process.
- Full address entered – Ensure your complete address is filled in under the Location field.
- Correct VIN – Enter the accurate 17-character VIN.
- Weight Capacity – List only the load weight the trailer can safely carry, not the trailer’s total weight.
- Profile & ID Verification – Your profile must be complete and ID verification finished.
If these items are missing, approval may take 1–2 days instead of 1–2 hours. Listings are reviewed during normal business hours only. Providing complete and accurate information helps your listing get approved as quickly as possible.
