Help Center Details

Articles in this section

How do I verify my ID?

ID verification is completed during the booking process through our verification partner, CLEAR. Follow the steps below:

Before you start: use an up-to-date version of Chrome, Edge or Safari. CLEAR doesn't support Firefox, and verification will fail if you use it.

Select "Verify with CLEAR."
Enter your phone number.
Select "Get Started."
Review and select "Accept and Continue" to agree to the terms.
Enter the verification code sent to your phone.
Select "Text me a link."
Tap the link you receive by text message.
Select "Continue."
Allow camera access when prompted and follow the on-screen instructions.
Take a selfie to complete verification.

Once your selfie is submitted, you will be returned to your booking to finish the process.

Why do I need to verify my ID?

ID verification helps protect both renters and trailer owners by:

Confirming account identity
Reducing fraud and unauthorized bookings
Creating a safer rental experience for everyone

Verification is quick, secure, and required before completing a booking.

Is my information secure?

Yes. CLEAR is a third-party identity verification service trusted by airlines, financial institutions, and major platforms, and they handle your data under their own privacy framework. Your information is encrypted and used only for identity verification purposes. For full details on what CLEAR collects, how it's stored, and how long it's retained, please review CLEAR's privacy policy at clearme.com/privacy.

Verification isn't working?

Using Firefox? Copy the page link, open it in Chrome, Edge or Safari, and start again.
Told you've used too many selfie attempts? That attempt is locked, but you can start a fresh verification from your booking and try again. Take the selfie in good light, facing the camera, without a hat or sunglasses.
Still failing on the selfie after a fresh start? If your phone number is fairly new to you, it may have belonged to someone who used CLEAR before, and CLEAR will need to reset it. Contact Neighbors Trailer Support and we'll help.

If you experience any issues during verification, please contact Neighbors Trailer Support for assistance.

Don't want to use CLEAR? Apply for a Manual Verification Account.

If you'd prefer not to use CLEAR, you can apply for a Manual Verification Account, which uses a notarized identity affidavit instead. The process involves completing our Manual Verification Account Setup Packet, having the affidavit notarized by a notary public of your choice, and emailing it to service@neighborstrailer.com along with photos of your driver's license. Once we verify your identity, we'll send a one-time payment link for the non-refundable $25 setup fee, then activate your account so you can book and pay for trailers just like any other renter. Click here to download the PDF: Manual Verification Account Setup Packet

How Can I Update My Payment Method?

ID verification is completed during the booking process through our verification partner, CLEAR. Follow the steps below:

Before you start: use an up-to-date version of Chrome, Edge or Safari. CLEAR doesn't support Firefox, and verification will fail if you use it.

Select "Verify with CLEAR."
Enter your phone number.
Select "Get Started."
Review and select "Accept and Continue" to agree to the terms.
Enter the verification code sent to your phone.
Select "Text me a link."
Tap the link you receive by text message.
Select "Continue."
Allow camera access when prompted and follow the on-screen instructions.
Take a selfie to complete verification.

Once your selfie is submitted, you will be returned to your booking to finish the process.

Why do I need to verify my ID?

ID verification helps protect both renters and trailer owners by:

Confirming account identity
Reducing fraud and unauthorized bookings
Creating a safer rental experience for everyone

Verification is quick, secure, and required before completing a booking.

Is my information secure?

Verification isn't working?

Using Firefox? Copy the page link, open it in Chrome, Edge or Safari, and start again.
Told you've used too many selfie attempts? That attempt is locked, but you can start a fresh verification from your booking and try again. Take the selfie in good light, facing the camera, without a hat or sunglasses.
Still failing on the selfie after a fresh start? If your phone number is fairly new to you, it may have belonged to someone who used CLEAR before, and CLEAR will need to reset it. Contact Neighbors Trailer Support and we'll help.

If you experience any issues during verification, please contact Neighbors Trailer Support for assistance.

Don't want to use CLEAR? Apply for a Manual Verification Account.

How do I verify my ID?

ID verification is completed during the booking process through our verification partner, CLEAR. Follow the steps below:

Before you start: use an up-to-date version of Chrome, Edge or Safari. CLEAR doesn't support Firefox, and verification will fail if you use it.

Select "Verify with CLEAR."
Enter your phone number.
Select "Get Started."
Review and select "Accept and Continue" to agree to the terms.
Enter the verification code sent to your phone.
Select "Text me a link."
Tap the link you receive by text message.
Select "Continue."
Allow camera access when prompted and follow the on-screen instructions.
Take a selfie to complete verification.

Once your selfie is submitted, you will be returned to your booking to finish the process.

Why do I need to verify my ID?

ID verification helps protect both renters and trailer owners by:

Confirming account identity
Reducing fraud and unauthorized bookings
Creating a safer rental experience for everyone

Verification is quick, secure, and required before completing a booking.

Is my information secure?

Verification isn't working?

Using Firefox? Copy the page link, open it in Chrome, Edge or Safari, and start again.
Told you've used too many selfie attempts? That attempt is locked, but you can start a fresh verification from your booking and try again. Take the selfie in good light, facing the camera, without a hat or sunglasses.
Still failing on the selfie after a fresh start? If your phone number is fairly new to you, it may have belonged to someone who used CLEAR before, and CLEAR will need to reset it. Contact Neighbors Trailer Support and we'll help.

If you experience any issues during verification, please contact Neighbors Trailer Support for assistance.

Don't want to use CLEAR? Apply for a Manual Verification Account.

Am I responsible for tire damage?

ID verification is completed during the booking process through our verification partner, CLEAR. Follow the steps below:

Before you start: use an up-to-date version of Chrome, Edge or Safari. CLEAR doesn't support Firefox, and verification will fail if you use it.

Select "Verify with CLEAR."
Enter your phone number.
Select "Get Started."
Review and select "Accept and Continue" to agree to the terms.
Enter the verification code sent to your phone.
Select "Text me a link."
Tap the link you receive by text message.
Select "Continue."
Allow camera access when prompted and follow the on-screen instructions.
Take a selfie to complete verification.

Once your selfie is submitted, you will be returned to your booking to finish the process.

Why do I need to verify my ID?

ID verification helps protect both renters and trailer owners by:

Confirming account identity
Reducing fraud and unauthorized bookings
Creating a safer rental experience for everyone

Verification is quick, secure, and required before completing a booking.

Is my information secure?

Verification isn't working?

Using Firefox? Copy the page link, open it in Chrome, Edge or Safari, and start again.
Told you've used too many selfie attempts? That attempt is locked, but you can start a fresh verification from your booking and try again. Take the selfie in good light, facing the camera, without a hat or sunglasses.
Still failing on the selfie after a fresh start? If your phone number is fairly new to you, it may have belonged to someone who used CLEAR before, and CLEAR will need to reset it. Contact Neighbors Trailer Support and we'll help.

If you experience any issues during verification, please contact Neighbors Trailer Support for assistance.

Don't want to use CLEAR? Apply for a Manual Verification Account.

What are the requirements to rent a trailer?

ID verification is completed during the booking process through our verification partner, CLEAR. Follow the steps below:

Before you start: use an up-to-date version of Chrome, Edge or Safari. CLEAR doesn't support Firefox, and verification will fail if you use it.

Select "Verify with CLEAR."
Enter your phone number.
Select "Get Started."
Review and select "Accept and Continue" to agree to the terms.
Enter the verification code sent to your phone.
Select "Text me a link."
Tap the link you receive by text message.
Select "Continue."
Allow camera access when prompted and follow the on-screen instructions.
Take a selfie to complete verification.

Once your selfie is submitted, you will be returned to your booking to finish the process.

Why do I need to verify my ID?

ID verification helps protect both renters and trailer owners by:

Confirming account identity
Reducing fraud and unauthorized bookings
Creating a safer rental experience for everyone

Verification is quick, secure, and required before completing a booking.

Is my information secure?

Verification isn't working?

Using Firefox? Copy the page link, open it in Chrome, Edge or Safari, and start again.
Told you've used too many selfie attempts? That attempt is locked, but you can start a fresh verification from your booking and try again. Take the selfie in good light, facing the camera, without a hat or sunglasses.
Still failing on the selfie after a fresh start? If your phone number is fairly new to you, it may have belonged to someone who used CLEAR before, and CLEAR will need to reset it. Contact Neighbors Trailer Support and we'll help.

If you experience any issues during verification, please contact Neighbors Trailer Support for assistance.

Don't want to use CLEAR? Apply for a Manual Verification Account.

How do I get a receipt?

ID verification is completed during the booking process through our verification partner, CLEAR. Follow the steps below:

Before you start: use an up-to-date version of Chrome, Edge or Safari. CLEAR doesn't support Firefox, and verification will fail if you use it.

Select "Verify with CLEAR."
Enter your phone number.
Select "Get Started."
Review and select "Accept and Continue" to agree to the terms.
Enter the verification code sent to your phone.
Select "Text me a link."
Tap the link you receive by text message.
Select "Continue."
Allow camera access when prompted and follow the on-screen instructions.
Take a selfie to complete verification.

Once your selfie is submitted, you will be returned to your booking to finish the process.

Why do I need to verify my ID?

ID verification helps protect both renters and trailer owners by:

Confirming account identity
Reducing fraud and unauthorized bookings
Creating a safer rental experience for everyone

Verification is quick, secure, and required before completing a booking.

Is my information secure?

Verification isn't working?

Using Firefox? Copy the page link, open it in Chrome, Edge or Safari, and start again.
Told you've used too many selfie attempts? That attempt is locked, but you can start a fresh verification from your booking and try again. Take the selfie in good light, facing the camera, without a hat or sunglasses.
Still failing on the selfie after a fresh start? If your phone number is fairly new to you, it may have belonged to someone who used CLEAR before, and CLEAR will need to reset it. Contact Neighbors Trailer Support and we'll help.

If you experience any issues during verification, please contact Neighbors Trailer Support for assistance.

Don't want to use CLEAR? Apply for a Manual Verification Account.

How much weight can my truck tow?

ID verification is completed during the booking process through our verification partner, CLEAR. Follow the steps below:

Before you start: use an up-to-date version of Chrome, Edge or Safari. CLEAR doesn't support Firefox, and verification will fail if you use it.

Select "Verify with CLEAR."
Enter your phone number.
Select "Get Started."
Review and select "Accept and Continue" to agree to the terms.
Enter the verification code sent to your phone.
Select "Text me a link."
Tap the link you receive by text message.
Select "Continue."
Allow camera access when prompted and follow the on-screen instructions.
Take a selfie to complete verification.

Once your selfie is submitted, you will be returned to your booking to finish the process.

Why do I need to verify my ID?

ID verification helps protect both renters and trailer owners by:

Confirming account identity
Reducing fraud and unauthorized bookings
Creating a safer rental experience for everyone

Verification is quick, secure, and required before completing a booking.

Is my information secure?

Verification isn't working?

Using Firefox? Copy the page link, open it in Chrome, Edge or Safari, and start again.
Told you've used too many selfie attempts? That attempt is locked, but you can start a fresh verification from your booking and try again. Take the selfie in good light, facing the camera, without a hat or sunglasses.
Still failing on the selfie after a fresh start? If your phone number is fairly new to you, it may have belonged to someone who used CLEAR before, and CLEAR will need to reset it. Contact Neighbors Trailer Support and we'll help.

If you experience any issues during verification, please contact Neighbors Trailer Support for assistance.

Don't want to use CLEAR? Apply for a Manual Verification Account.

Where can I rent a truck?

ID verification is completed during the booking process through our verification partner, CLEAR. Follow the steps below:

Before you start: use an up-to-date version of Chrome, Edge or Safari. CLEAR doesn't support Firefox, and verification will fail if you use it.

Select "Verify with CLEAR."
Enter your phone number.
Select "Get Started."
Review and select "Accept and Continue" to agree to the terms.
Enter the verification code sent to your phone.
Select "Text me a link."
Tap the link you receive by text message.
Select "Continue."
Allow camera access when prompted and follow the on-screen instructions.
Take a selfie to complete verification.

Once your selfie is submitted, you will be returned to your booking to finish the process.

Why do I need to verify my ID?

ID verification helps protect both renters and trailer owners by:

Confirming account identity
Reducing fraud and unauthorized bookings
Creating a safer rental experience for everyone

Verification is quick, secure, and required before completing a booking.

Is my information secure?

Verification isn't working?

Using Firefox? Copy the page link, open it in Chrome, Edge or Safari, and start again.
Told you've used too many selfie attempts? That attempt is locked, but you can start a fresh verification from your booking and try again. Take the selfie in good light, facing the camera, without a hat or sunglasses.
Still failing on the selfie after a fresh start? If your phone number is fairly new to you, it may have belonged to someone who used CLEAR before, and CLEAR will need to reset it. Contact Neighbors Trailer Support and we'll help.

If you experience any issues during verification, please contact Neighbors Trailer Support for assistance.

Don't want to use CLEAR? Apply for a Manual Verification Account.

How do I leave a review?

ID verification is completed during the booking process through our verification partner, CLEAR. Follow the steps below:

Before you start: use an up-to-date version of Chrome, Edge or Safari. CLEAR doesn't support Firefox, and verification will fail if you use it.

Select "Verify with CLEAR."
Enter your phone number.
Select "Get Started."
Review and select "Accept and Continue" to agree to the terms.
Enter the verification code sent to your phone.
Select "Text me a link."
Tap the link you receive by text message.
Select "Continue."
Allow camera access when prompted and follow the on-screen instructions.
Take a selfie to complete verification.

Once your selfie is submitted, you will be returned to your booking to finish the process.

Why do I need to verify my ID?

ID verification helps protect both renters and trailer owners by:

Confirming account identity
Reducing fraud and unauthorized bookings
Creating a safer rental experience for everyone

Verification is quick, secure, and required before completing a booking.

Is my information secure?

Verification isn't working?

Using Firefox? Copy the page link, open it in Chrome, Edge or Safari, and start again.
Told you've used too many selfie attempts? That attempt is locked, but you can start a fresh verification from your booking and try again. Take the selfie in good light, facing the camera, without a hat or sunglasses.
Still failing on the selfie after a fresh start? If your phone number is fairly new to you, it may have belonged to someone who used CLEAR before, and CLEAR will need to reset it. Contact Neighbors Trailer Support and we'll help.

If you experience any issues during verification, please contact Neighbors Trailer Support for assistance.

Don't want to use CLEAR? Apply for a Manual Verification Account.

How Do I Change My Account To An Owner Account?

ID verification is completed during the booking process through our verification partner, CLEAR. Follow the steps below:

Before you start: use an up-to-date version of Chrome, Edge or Safari. CLEAR doesn't support Firefox, and verification will fail if you use it.

Select "Verify with CLEAR."
Enter your phone number.
Select "Get Started."
Review and select "Accept and Continue" to agree to the terms.
Enter the verification code sent to your phone.
Select "Text me a link."
Tap the link you receive by text message.
Select "Continue."
Allow camera access when prompted and follow the on-screen instructions.
Take a selfie to complete verification.

Once your selfie is submitted, you will be returned to your booking to finish the process.

Why do I need to verify my ID?

ID verification helps protect both renters and trailer owners by:

Confirming account identity
Reducing fraud and unauthorized bookings
Creating a safer rental experience for everyone

Verification is quick, secure, and required before completing a booking.

Is my information secure?

Verification isn't working?

Using Firefox? Copy the page link, open it in Chrome, Edge or Safari, and start again.
Told you've used too many selfie attempts? That attempt is locked, but you can start a fresh verification from your booking and try again. Take the selfie in good light, facing the camera, without a hat or sunglasses.
Still failing on the selfie after a fresh start? If your phone number is fairly new to you, it may have belonged to someone who used CLEAR before, and CLEAR will need to reset it. Contact Neighbors Trailer Support and we'll help.

If you experience any issues during verification, please contact Neighbors Trailer Support for assistance.

Don't want to use CLEAR? Apply for a Manual Verification Account.

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Help Center Details

Articles in this section

How do I verify my ID?

Why do I need to verify my ID?

Is my information secure?

Verification isn't working?

Don't want to use CLEAR? Apply for a Manual Verification Account.

How Can I Update My Payment Method?

Why do I need to verify my ID?

Is my information secure?

Verification isn't working?

Don't want to use CLEAR? Apply for a Manual Verification Account.

How do I verify my ID?

Why do I need to verify my ID?

Is my information secure?

Verification isn't working?

Don't want to use CLEAR? Apply for a Manual Verification Account.

Am I responsible for tire damage?

Why do I need to verify my ID?

Is my information secure?

Verification isn't working?

Don't want to use CLEAR? Apply for a Manual Verification Account.

What are the requirements to rent a trailer?

Why do I need to verify my ID?

Is my information secure?

Verification isn't working?

Don't want to use CLEAR? Apply for a Manual Verification Account.

How do I get a receipt?

Why do I need to verify my ID?

Is my information secure?

Verification isn't working?

Don't want to use CLEAR? Apply for a Manual Verification Account.

How much weight can my truck tow?

Why do I need to verify my ID?

Is my information secure?

Verification isn't working?

Don't want to use CLEAR? Apply for a Manual Verification Account.

Where can I rent a truck?

Why do I need to verify my ID?

Is my information secure?

Verification isn't working?

Don't want to use CLEAR? Apply for a Manual Verification Account.

How do I leave a review?

Why do I need to verify my ID?

Is my information secure?

Verification isn't working?

Don't want to use CLEAR? Apply for a Manual Verification Account.

How Do I Change My Account To An Owner Account?

Why do I need to verify my ID?

Is my information secure?

Verification isn't working?

Don't want to use CLEAR? Apply for a Manual Verification Account.

Get the App Now!

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