Help Center Details
Articles in this section
- Why List with Neighbors Trailer?
- How Do I leave a review?
- Can the renter see the trailer in person before booking?
- Can I communicate directly with the renter prior to accepting a booking?
- How do I change the booking date?
- How do I extend a rental?
- How do I End a Rental from my account?
- How do I start a rental from my account?
- How do I share my pickup address and phone number with the renter after accepting a booking?
- How do I accept a booking?
How do I share my pickup address and phone number with the renter after accepting a booking?
After you accept a booking, your phone number and pickup address are automatically shared with the renter—unless you have turned off automatic sharing in your Profile settings.
If automatic sharing is disabled, you can still manually share your contact information at any time after accepting a booking. There are two ways to do this: through the booking details page or the message portal.
Sharing contact information from the message portal
Once a booking is accepted, the following icons will appear above the chat input field in the message portal:
- Share phone number
- Share address
- Send photo or file
Select the appropriate icon to share your contact details directly with the renter.
Sharing your pickup address from the booking page
From the Mobile App
- Go to your Dashboard.
- Select My Bookings.
- Choose Upcoming Bookings.
- Open the booking and select the three dots in the top-right corner.
- Select Share Location and enter your pickup address.
- Select Submit.
From the Website
- Go to your Dashboard.
- Select My Bookings.
- Choose Upcoming Bookings.
- Select the three dots under the Action column for the booking.
- Select Share Location, enter your pickup address, and submit.
Once shared, the renter will be able to view your pickup address and contact information.
Once you accept, the renter also sees your pickup address on their booking page with Get directions, unless you've turned off auto-release.
Why List with Neighbors Trailer?
After you accept a booking, your phone number and pickup address are automatically shared with the renter—unless you have turned off automatic sharing in your Profile settings.
If automatic sharing is disabled, you can still manually share your contact information at any time after accepting a booking. There are two ways to do this: through the booking details page or the message portal.
Sharing contact information from the message portal
Once a booking is accepted, the following icons will appear above the chat input field in the message portal:
- Share phone number
- Share address
- Send photo or file
Select the appropriate icon to share your contact details directly with the renter.
Sharing your pickup address from the booking page
From the Mobile App
- Go to your Dashboard.
- Select My Bookings.
- Choose Upcoming Bookings.
- Open the booking and select the three dots in the top-right corner.
- Select Share Location and enter your pickup address.
- Select Submit.
From the Website
- Go to your Dashboard.
- Select My Bookings.
- Choose Upcoming Bookings.
- Select the three dots under the Action column for the booking.
- Select Share Location, enter your pickup address, and submit.
Once shared, the renter will be able to view your pickup address and contact information.
Once you accept, the renter also sees your pickup address on their booking page with Get directions, unless you've turned off auto-release.
How Do I leave a review?
After you accept a booking, your phone number and pickup address are automatically shared with the renter—unless you have turned off automatic sharing in your Profile settings.
If automatic sharing is disabled, you can still manually share your contact information at any time after accepting a booking. There are two ways to do this: through the booking details page or the message portal.
Sharing contact information from the message portal
Once a booking is accepted, the following icons will appear above the chat input field in the message portal:
- Share phone number
- Share address
- Send photo or file
Select the appropriate icon to share your contact details directly with the renter.
Sharing your pickup address from the booking page
From the Mobile App
- Go to your Dashboard.
- Select My Bookings.
- Choose Upcoming Bookings.
- Open the booking and select the three dots in the top-right corner.
- Select Share Location and enter your pickup address.
- Select Submit.
From the Website
- Go to your Dashboard.
- Select My Bookings.
- Choose Upcoming Bookings.
- Select the three dots under the Action column for the booking.
- Select Share Location, enter your pickup address, and submit.
Once shared, the renter will be able to view your pickup address and contact information.
Once you accept, the renter also sees your pickup address on their booking page with Get directions, unless you've turned off auto-release.
Can the renter see the trailer in person before booking?
After you accept a booking, your phone number and pickup address are automatically shared with the renter—unless you have turned off automatic sharing in your Profile settings.
If automatic sharing is disabled, you can still manually share your contact information at any time after accepting a booking. There are two ways to do this: through the booking details page or the message portal.
Sharing contact information from the message portal
Once a booking is accepted, the following icons will appear above the chat input field in the message portal:
- Share phone number
- Share address
- Send photo or file
Select the appropriate icon to share your contact details directly with the renter.
Sharing your pickup address from the booking page
From the Mobile App
- Go to your Dashboard.
- Select My Bookings.
- Choose Upcoming Bookings.
- Open the booking and select the three dots in the top-right corner.
- Select Share Location and enter your pickup address.
- Select Submit.
From the Website
- Go to your Dashboard.
- Select My Bookings.
- Choose Upcoming Bookings.
- Select the three dots under the Action column for the booking.
- Select Share Location, enter your pickup address, and submit.
Once shared, the renter will be able to view your pickup address and contact information.
Once you accept, the renter also sees your pickup address on their booking page with Get directions, unless you've turned off auto-release.
Can I communicate directly with the renter prior to accepting a booking?
After you accept a booking, your phone number and pickup address are automatically shared with the renter—unless you have turned off automatic sharing in your Profile settings.
If automatic sharing is disabled, you can still manually share your contact information at any time after accepting a booking. There are two ways to do this: through the booking details page or the message portal.
Sharing contact information from the message portal
Once a booking is accepted, the following icons will appear above the chat input field in the message portal:
- Share phone number
- Share address
- Send photo or file
Select the appropriate icon to share your contact details directly with the renter.
Sharing your pickup address from the booking page
From the Mobile App
- Go to your Dashboard.
- Select My Bookings.
- Choose Upcoming Bookings.
- Open the booking and select the three dots in the top-right corner.
- Select Share Location and enter your pickup address.
- Select Submit.
From the Website
- Go to your Dashboard.
- Select My Bookings.
- Choose Upcoming Bookings.
- Select the three dots under the Action column for the booking.
- Select Share Location, enter your pickup address, and submit.
Once shared, the renter will be able to view your pickup address and contact information.
Once you accept, the renter also sees your pickup address on their booking page with Get directions, unless you've turned off auto-release.
How do I change the booking date?
After you accept a booking, your phone number and pickup address are automatically shared with the renter—unless you have turned off automatic sharing in your Profile settings.
If automatic sharing is disabled, you can still manually share your contact information at any time after accepting a booking. There are two ways to do this: through the booking details page or the message portal.
Sharing contact information from the message portal
Once a booking is accepted, the following icons will appear above the chat input field in the message portal:
- Share phone number
- Share address
- Send photo or file
Select the appropriate icon to share your contact details directly with the renter.
Sharing your pickup address from the booking page
From the Mobile App
- Go to your Dashboard.
- Select My Bookings.
- Choose Upcoming Bookings.
- Open the booking and select the three dots in the top-right corner.
- Select Share Location and enter your pickup address.
- Select Submit.
From the Website
- Go to your Dashboard.
- Select My Bookings.
- Choose Upcoming Bookings.
- Select the three dots under the Action column for the booking.
- Select Share Location, enter your pickup address, and submit.
Once shared, the renter will be able to view your pickup address and contact information.
Once you accept, the renter also sees your pickup address on their booking page with Get directions, unless you've turned off auto-release.
How do I extend a rental?
After you accept a booking, your phone number and pickup address are automatically shared with the renter—unless you have turned off automatic sharing in your Profile settings.
If automatic sharing is disabled, you can still manually share your contact information at any time after accepting a booking. There are two ways to do this: through the booking details page or the message portal.
Sharing contact information from the message portal
Once a booking is accepted, the following icons will appear above the chat input field in the message portal:
- Share phone number
- Share address
- Send photo or file
Select the appropriate icon to share your contact details directly with the renter.
Sharing your pickup address from the booking page
From the Mobile App
- Go to your Dashboard.
- Select My Bookings.
- Choose Upcoming Bookings.
- Open the booking and select the three dots in the top-right corner.
- Select Share Location and enter your pickup address.
- Select Submit.
From the Website
- Go to your Dashboard.
- Select My Bookings.
- Choose Upcoming Bookings.
- Select the three dots under the Action column for the booking.
- Select Share Location, enter your pickup address, and submit.
Once shared, the renter will be able to view your pickup address and contact information.
Once you accept, the renter also sees your pickup address on their booking page with Get directions, unless you've turned off auto-release.
How do I End a Rental from my account?
After you accept a booking, your phone number and pickup address are automatically shared with the renter—unless you have turned off automatic sharing in your Profile settings.
If automatic sharing is disabled, you can still manually share your contact information at any time after accepting a booking. There are two ways to do this: through the booking details page or the message portal.
Sharing contact information from the message portal
Once a booking is accepted, the following icons will appear above the chat input field in the message portal:
- Share phone number
- Share address
- Send photo or file
Select the appropriate icon to share your contact details directly with the renter.
Sharing your pickup address from the booking page
From the Mobile App
- Go to your Dashboard.
- Select My Bookings.
- Choose Upcoming Bookings.
- Open the booking and select the three dots in the top-right corner.
- Select Share Location and enter your pickup address.
- Select Submit.
From the Website
- Go to your Dashboard.
- Select My Bookings.
- Choose Upcoming Bookings.
- Select the three dots under the Action column for the booking.
- Select Share Location, enter your pickup address, and submit.
Once shared, the renter will be able to view your pickup address and contact information.
Once you accept, the renter also sees your pickup address on their booking page with Get directions, unless you've turned off auto-release.
How do I start a rental from my account?
After you accept a booking, your phone number and pickup address are automatically shared with the renter—unless you have turned off automatic sharing in your Profile settings.
If automatic sharing is disabled, you can still manually share your contact information at any time after accepting a booking. There are two ways to do this: through the booking details page or the message portal.
Sharing contact information from the message portal
Once a booking is accepted, the following icons will appear above the chat input field in the message portal:
- Share phone number
- Share address
- Send photo or file
Select the appropriate icon to share your contact details directly with the renter.
Sharing your pickup address from the booking page
From the Mobile App
- Go to your Dashboard.
- Select My Bookings.
- Choose Upcoming Bookings.
- Open the booking and select the three dots in the top-right corner.
- Select Share Location and enter your pickup address.
- Select Submit.
From the Website
- Go to your Dashboard.
- Select My Bookings.
- Choose Upcoming Bookings.
- Select the three dots under the Action column for the booking.
- Select Share Location, enter your pickup address, and submit.
Once shared, the renter will be able to view your pickup address and contact information.
Once you accept, the renter also sees your pickup address on their booking page with Get directions, unless you've turned off auto-release.
How do I share my pickup address and phone number with the renter after accepting a booking?
After you accept a booking, your phone number and pickup address are automatically shared with the renter—unless you have turned off automatic sharing in your Profile settings.
If automatic sharing is disabled, you can still manually share your contact information at any time after accepting a booking. There are two ways to do this: through the booking details page or the message portal.
Sharing contact information from the message portal
Once a booking is accepted, the following icons will appear above the chat input field in the message portal:
- Share phone number
- Share address
- Send photo or file
Select the appropriate icon to share your contact details directly with the renter.
Sharing your pickup address from the booking page
From the Mobile App
- Go to your Dashboard.
- Select My Bookings.
- Choose Upcoming Bookings.
- Open the booking and select the three dots in the top-right corner.
- Select Share Location and enter your pickup address.
- Select Submit.
From the Website
- Go to your Dashboard.
- Select My Bookings.
- Choose Upcoming Bookings.
- Select the three dots under the Action column for the booking.
- Select Share Location, enter your pickup address, and submit.
Once shared, the renter will be able to view your pickup address and contact information.
Once you accept, the renter also sees your pickup address on their booking page with Get directions, unless you've turned off auto-release.
How do I accept a booking?
After you accept a booking, your phone number and pickup address are automatically shared with the renter—unless you have turned off automatic sharing in your Profile settings.
If automatic sharing is disabled, you can still manually share your contact information at any time after accepting a booking. There are two ways to do this: through the booking details page or the message portal.
Sharing contact information from the message portal
Once a booking is accepted, the following icons will appear above the chat input field in the message portal:
- Share phone number
- Share address
- Send photo or file
Select the appropriate icon to share your contact details directly with the renter.
Sharing your pickup address from the booking page
From the Mobile App
- Go to your Dashboard.
- Select My Bookings.
- Choose Upcoming Bookings.
- Open the booking and select the three dots in the top-right corner.
- Select Share Location and enter your pickup address.
- Select Submit.
From the Website
- Go to your Dashboard.
- Select My Bookings.
- Choose Upcoming Bookings.
- Select the three dots under the Action column for the booking.
- Select Share Location, enter your pickup address, and submit.
Once shared, the renter will be able to view your pickup address and contact information.
Once you accept, the renter also sees your pickup address on their booking page with Get directions, unless you've turned off auto-release.
