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How do I message a renter about a booking?

You can message a renter directly from the booking details page or from your Messages section in the app or on the website.

From the Neighbors Trailer App

Open the app and select Bookings from the bottom menu.
Tap the applicable booking to open the details page.
Select Send Message located under the renter’s name.

You can also view and respond to conversations by selecting Messages from the bottom navigation menu.

From the Website

Sign in and go to your Dashboard.
Select My Bookings.
Click the applicable booking ID number.
Select Send Message to open the conversation.

You can also access and respond to messages by selecting Messages from the left-side navigation menu.

All communication should take place through the platform to ensure proper documentation. If you experience issues sending or receiving messages, contact Neighbors Trailer Support for assistance.

How do I archive a conversation?

You can message a renter directly from the booking details page or from your Messages section in the app or on the website.

From the Neighbors Trailer App

Open the app and select Bookings from the bottom menu.
Tap the applicable booking to open the details page.
Select Send Message located under the renter’s name.

You can also view and respond to conversations by selecting Messages from the bottom navigation menu.

From the Website

Sign in and go to your Dashboard.
Select My Bookings.
Click the applicable booking ID number.
Select Send Message to open the conversation.

You can also access and respond to messages by selecting Messages from the left-side navigation menu.

All communication should take place through the platform to ensure proper documentation. If you experience issues sending or receiving messages, contact Neighbors Trailer Support for assistance.

How can I contact Neighbors Trailer Support?

You can message a renter directly from the booking details page or from your Messages section in the app or on the website.

From the Neighbors Trailer App

Open the app and select Bookings from the bottom menu.
Tap the applicable booking to open the details page.
Select Send Message located under the renter’s name.

You can also view and respond to conversations by selecting Messages from the bottom navigation menu.

From the Website

Sign in and go to your Dashboard.
Select My Bookings.
Click the applicable booking ID number.
Select Send Message to open the conversation.

You can also access and respond to messages by selecting Messages from the left-side navigation menu.

All communication should take place through the platform to ensure proper documentation. If you experience issues sending or receiving messages, contact Neighbors Trailer Support for assistance.

How do I message a renter about a booking?

You can message a renter directly from the booking details page or from your Messages section in the app or on the website.

From the Neighbors Trailer App

Open the app and select Bookings from the bottom menu.
Tap the applicable booking to open the details page.
Select Send Message located under the renter’s name.

You can also view and respond to conversations by selecting Messages from the bottom navigation menu.

From the Website

Sign in and go to your Dashboard.
Select My Bookings.
Click the applicable booking ID number.
Select Send Message to open the conversation.

You can also access and respond to messages by selecting Messages from the left-side navigation menu.

All communication should take place through the platform to ensure proper documentation. If you experience issues sending or receiving messages, contact Neighbors Trailer Support for assistance.

How do I respond to a message from a renter?

You can message a renter directly from the booking details page or from your Messages section in the app or on the website.

From the Neighbors Trailer App

Open the app and select Bookings from the bottom menu.
Tap the applicable booking to open the details page.
Select Send Message located under the renter’s name.

You can also view and respond to conversations by selecting Messages from the bottom navigation menu.

From the Website

Sign in and go to your Dashboard.
Select My Bookings.
Click the applicable booking ID number.
Select Send Message to open the conversation.

You can also access and respond to messages by selecting Messages from the left-side navigation menu.

All communication should take place through the platform to ensure proper documentation. If you experience issues sending or receiving messages, contact Neighbors Trailer Support for assistance.