Help Center Details
Articles in this section
- Why List with Neighbors Trailer?
- How Do I leave a review?
- Can the renter see the trailer in person before booking?
- Can I communicate directly with the renter prior to accepting a booking?
- How do I change the booking date?
- How do I extend a rental?
- How do I End a Rental from my account?
- How do I start a rental from my account?
- How do I share my pickup address and phone number with the renter after accepting a booking?
- How do I accept a booking?
How do I accept a booking?
When a renter books, you'll get a request to review. Open Bookings (app) or My bookings (web), select the booking, and choose Accept or Reject.
- Respond quickly. We ask owners to respond within an hour where possible. Bookings not answered within 72 hours are automatically declined.
- Rejecting asks you for a reason. If the reason is availability, you'll be offered to block those dates on your calendar in one tap.
- Once you accept, the renter is charged and your pickup address and phone are shared (unless you've turned off auto-release).
Why List with Neighbors Trailer?
When a renter books, you'll get a request to review. Open Bookings (app) or My bookings (web), select the booking, and choose Accept or Reject.
- Respond quickly. We ask owners to respond within an hour where possible. Bookings not answered within 72 hours are automatically declined.
- Rejecting asks you for a reason. If the reason is availability, you'll be offered to block those dates on your calendar in one tap.
- Once you accept, the renter is charged and your pickup address and phone are shared (unless you've turned off auto-release).
How Do I leave a review?
When a renter books, you'll get a request to review. Open Bookings (app) or My bookings (web), select the booking, and choose Accept or Reject.
- Respond quickly. We ask owners to respond within an hour where possible. Bookings not answered within 72 hours are automatically declined.
- Rejecting asks you for a reason. If the reason is availability, you'll be offered to block those dates on your calendar in one tap.
- Once you accept, the renter is charged and your pickup address and phone are shared (unless you've turned off auto-release).
Can the renter see the trailer in person before booking?
When a renter books, you'll get a request to review. Open Bookings (app) or My bookings (web), select the booking, and choose Accept or Reject.
- Respond quickly. We ask owners to respond within an hour where possible. Bookings not answered within 72 hours are automatically declined.
- Rejecting asks you for a reason. If the reason is availability, you'll be offered to block those dates on your calendar in one tap.
- Once you accept, the renter is charged and your pickup address and phone are shared (unless you've turned off auto-release).
Can I communicate directly with the renter prior to accepting a booking?
When a renter books, you'll get a request to review. Open Bookings (app) or My bookings (web), select the booking, and choose Accept or Reject.
- Respond quickly. We ask owners to respond within an hour where possible. Bookings not answered within 72 hours are automatically declined.
- Rejecting asks you for a reason. If the reason is availability, you'll be offered to block those dates on your calendar in one tap.
- Once you accept, the renter is charged and your pickup address and phone are shared (unless you've turned off auto-release).
How do I change the booking date?
When a renter books, you'll get a request to review. Open Bookings (app) or My bookings (web), select the booking, and choose Accept or Reject.
- Respond quickly. We ask owners to respond within an hour where possible. Bookings not answered within 72 hours are automatically declined.
- Rejecting asks you for a reason. If the reason is availability, you'll be offered to block those dates on your calendar in one tap.
- Once you accept, the renter is charged and your pickup address and phone are shared (unless you've turned off auto-release).
How do I extend a rental?
When a renter books, you'll get a request to review. Open Bookings (app) or My bookings (web), select the booking, and choose Accept or Reject.
- Respond quickly. We ask owners to respond within an hour where possible. Bookings not answered within 72 hours are automatically declined.
- Rejecting asks you for a reason. If the reason is availability, you'll be offered to block those dates on your calendar in one tap.
- Once you accept, the renter is charged and your pickup address and phone are shared (unless you've turned off auto-release).
How do I End a Rental from my account?
When a renter books, you'll get a request to review. Open Bookings (app) or My bookings (web), select the booking, and choose Accept or Reject.
- Respond quickly. We ask owners to respond within an hour where possible. Bookings not answered within 72 hours are automatically declined.
- Rejecting asks you for a reason. If the reason is availability, you'll be offered to block those dates on your calendar in one tap.
- Once you accept, the renter is charged and your pickup address and phone are shared (unless you've turned off auto-release).
How do I start a rental from my account?
When a renter books, you'll get a request to review. Open Bookings (app) or My bookings (web), select the booking, and choose Accept or Reject.
- Respond quickly. We ask owners to respond within an hour where possible. Bookings not answered within 72 hours are automatically declined.
- Rejecting asks you for a reason. If the reason is availability, you'll be offered to block those dates on your calendar in one tap.
- Once you accept, the renter is charged and your pickup address and phone are shared (unless you've turned off auto-release).
How do I share my pickup address and phone number with the renter after accepting a booking?
When a renter books, you'll get a request to review. Open Bookings (app) or My bookings (web), select the booking, and choose Accept or Reject.
- Respond quickly. We ask owners to respond within an hour where possible. Bookings not answered within 72 hours are automatically declined.
- Rejecting asks you for a reason. If the reason is availability, you'll be offered to block those dates on your calendar in one tap.
- Once you accept, the renter is charged and your pickup address and phone are shared (unless you've turned off auto-release).
How do I accept a booking?
When a renter books, you'll get a request to review. Open Bookings (app) or My bookings (web), select the booking, and choose Accept or Reject.
- Respond quickly. We ask owners to respond within an hour where possible. Bookings not answered within 72 hours are automatically declined.
- Rejecting asks you for a reason. If the reason is availability, you'll be offered to block those dates on your calendar in one tap.
- Once you accept, the renter is charged and your pickup address and phone are shared (unless you've turned off auto-release).
