If repair costs exceed the security deposit but are less than the $500 Protection Package deductible, Neighbors Trailer may attempt to recover the remaining balance from the renter on your behalf.

Please note: Recovery of additional funds is not guaranteed.

Important: Include This in Your Deposit Deduction Request

When submitting your Deposit Deduction Request, you must clearly state that you are requesting recovery of additional damage costs beyond the deposit amount.

Your request should include:

• A detailed description of the damage that applies specifically to the rental associated with the request being submitted.
• Clear before-and-after photos
• A repair estimate or invoice
• Clear notes requesting recovery of the remaining balance beyond the deposit

Incomplete or unclear reimbursement requests may delay review or impact recovery efforts.

When to File a Request

You should file a request if:

• The trailer is returned with new damage
• Equipment or accessories are missing
• There are unpaid rental fees
• There are other documented losses related to the rental

Deposit Deduction Requests can only be submitted at the time you end the rental.

How to File a Deposit Deduction Request

From the Neighbors Trailer App

1. Select Bookings.
2. Open the applicable booking under Current.
3. Tap End Rental.
4. Select the Deposit Deduction Request option.
5. Enter the required details describing the damage or loss.
6. Upload supporting photos.
7. Tap End Rental to submit the request.

From the Website

1. Go to your Dashboard.
2. Select Bookings.
3. Open the applicable booking under Current Bookings.
4. Click End Rental.
5. Check the Deposit Deduction Request box.
6. Enter the required information.
7. Upload supporting photos.
8. Select End Rental to submit the request.

What Happens Next?

• The renter will be notified of the request.
• The renter may review or dispute the request within 24 hours of your submission.
• Neighbors Trailer will review the submitted information and make a determination based on platform policies.

If the renter disputes the request, they have the burden of proof to demonstrate that the damage was pre-existing, provided the trailer owner followed platform policy and submitted clear Begin Rental photos showing the damage was not present at the start of the rental.

NT Protect Protection Package Reimbursement Requests (For Damages Over $500)

If damages exceed $500, and the rental included the NT Protect Protection Package, you may file a protection request in addition to your deposit deduction request.

When to File an NT Protect Request

You may file an NT Protect request when:

• Verified damages exceed $500
• The renter purchased NT Protect at the time of booking
• The damage occurred during the active rental period

How to File an NT Protect Request

1. Gather supporting documentation, including:
   • Before-and-after photos
   • Detailed description of the damage
   • Repair estimates or invoices (if available)
2. Go to the booking.
3. Select File Request
4. Submit any additional documentation requested during the review process.

Important

• NT Protect reimbursement requests are subject to review and verification.
• Coverage applies only to eligible damages occurring during the rental period.
• Failure to properly begin and end the rental in the system may impact protection eligibility.

If you are unsure whether a situation qualifies for NT Protect coverage, contact Neighbors Trailer Support before proceeding.

How to File a Request Protection Package Request

You may file a request from any On Rent or Completed booking:

1. Open the booking details page.
2. Select the File Request button.
3. Enter the required information and upload supporting documentation.

Providing thorough documentation improves the likelihood of recovery.

If you have questions about request eligibility or recovery procedures, contact Neighbors Trailer Support for assistance.