Partial refunds may be issued if authorized by the trailer owner and must follow platform policy.

When Can a Partial Refund Be Issued?

• The trailer owner must approve the refund.
• The refund must be processed before the rental is ended in the system.
• Refunds are issued directly from the owner’s account through the booking page.

Important Limitations

• Booking fees, taxes, and Protection Package fees are non-refundable.
• The maximum refundable amount will not exceed 75% of the rental amount.
• If a refund is processed manually after the rental has been ended, a $25 refund processing fee will be deducted from the renter’s refundable amount.

How to Issue a Partial Refund

1. Open the booking details page.
2. Select the refund option (if available).
3. Enter the approved refund amount.
4. Confirm and submit the refund before ending the rental.

For more information about early returns or partial refunds, please review the Early Return Refunds Policy in Section 20 of our Terms of Use.

If you have questions about issuing a refund, contact Neighbors Trailer Support for assistance.