If your booking has already been accepted and you would like to switch to a different trailer from the same owner, you can complete a trailer exchange without canceling your booking.

Trailer exchanges can be processed from either the renter's account or the owner's account.

There is no fee to exchange one trailer for another. If there is a price difference, it is based solely on the rental rate of the new trailer.

How to Exchange Your Trailer

From the Website

1. Sign in and go to your Dashboard.
2. Select Bookings.
3. Choose the applicable booking to open the booking details page.
4. Click Change Trailer.
5. Complete the exchange process.

From the Mobile App

1. Open the app and select Bookings.
2. Tap the applicable booking.
3. Select Change Trailer.
4. Complete the exchange process.

Pricing Adjustments

If there is a price difference between the trailers:

• You will see either a refund or an additional charge during the exchange process.
• The adjustment will appear on your receipt as “Transferred Adjustment Amount.”

If you have questions about switching trailers or pricing adjustments, contact Neighbors Trailer Support for assistance.