Help Center Details
Articles in this section
- Do I have to pay income tax?
- How Do I Get Paid for Loss or Damages?
- When does the renter receive their deposit back?
- What is the refund policy for early return?
- Why does Neighbors Trailer charge a service fee?
- How do I receive payouts for my rentals?
- How much should I set for my deposit?
- When will I receive the payout from my rental?
How Do I Get Paid for Loss or Damages?
How Do I Get Paid for Loss or Damages?
When a trailer is returned, select “End Rental” from the Current Booking page. At that time, you’ll have the option to withhold part or all of the renter’s deposit by selecting the Deposit Deduction Request box and entering the request details and amount.
You may deduct up to the total deposit amount set in your listing.
If the total cost of damages exceeds the deposit amount, note the full damage amount in the Deposit Deduction Request and contact Neighbors Trailer Customer Support for next steps.
Deposit Deduction Request Reasons
When submitting a request, you can choose one of the following reasons:
- Damage
- Late Return
- Missing Add-On Item
- Other
Photo Requirements & Review Period
To support your request, please ensure that photos are uploaded at both send-out and return to verify any loss or damage.
The renter will have up to 24 hours to review or dispute the request.
Approved deposit deduction payouts will be issued along with your rental payout.
NT Protect Reimbursement Requests (Damages Over $500)
If damages from a verified Neighbors Trailer rental exceed $500, you may file an NT Protect request by selecting the “File Request” button on the booking details page for any On Rent or Completed booking.
NT Protect reimbursement requests are reviewed by an adjuster and may take additional time to process before a payout is issued.
Do I have to pay income tax?
How Do I Get Paid for Loss or Damages?
When a trailer is returned, select “End Rental” from the Current Booking page. At that time, you’ll have the option to withhold part or all of the renter’s deposit by selecting the Deposit Deduction Request box and entering the request details and amount.
You may deduct up to the total deposit amount set in your listing.
If the total cost of damages exceeds the deposit amount, note the full damage amount in the Deposit Deduction Request and contact Neighbors Trailer Customer Support for next steps.
Deposit Deduction Request Reasons
When submitting a request, you can choose one of the following reasons:
- Damage
- Late Return
- Missing Add-On Item
- Other
Photo Requirements & Review Period
To support your request, please ensure that photos are uploaded at both send-out and return to verify any loss or damage.
The renter will have up to 24 hours to review or dispute the request.
Approved deposit deduction payouts will be issued along with your rental payout.
NT Protect Reimbursement Requests (Damages Over $500)
If damages from a verified Neighbors Trailer rental exceed $500, you may file an NT Protect request by selecting the “File Request” button on the booking details page for any On Rent or Completed booking.
NT Protect reimbursement requests are reviewed by an adjuster and may take additional time to process before a payout is issued.
How Do I Get Paid for Loss or Damages?
How Do I Get Paid for Loss or Damages?
When a trailer is returned, select “End Rental” from the Current Booking page. At that time, you’ll have the option to withhold part or all of the renter’s deposit by selecting the Deposit Deduction Request box and entering the request details and amount.
You may deduct up to the total deposit amount set in your listing.
If the total cost of damages exceeds the deposit amount, note the full damage amount in the Deposit Deduction Request and contact Neighbors Trailer Customer Support for next steps.
Deposit Deduction Request Reasons
When submitting a request, you can choose one of the following reasons:
- Damage
- Late Return
- Missing Add-On Item
- Other
Photo Requirements & Review Period
To support your request, please ensure that photos are uploaded at both send-out and return to verify any loss or damage.
The renter will have up to 24 hours to review or dispute the request.
Approved deposit deduction payouts will be issued along with your rental payout.
NT Protect Reimbursement Requests (Damages Over $500)
If damages from a verified Neighbors Trailer rental exceed $500, you may file an NT Protect request by selecting the “File Request” button on the booking details page for any On Rent or Completed booking.
NT Protect reimbursement requests are reviewed by an adjuster and may take additional time to process before a payout is issued.
When does the renter receive their deposit back?
How Do I Get Paid for Loss or Damages?
When a trailer is returned, select “End Rental” from the Current Booking page. At that time, you’ll have the option to withhold part or all of the renter’s deposit by selecting the Deposit Deduction Request box and entering the request details and amount.
You may deduct up to the total deposit amount set in your listing.
If the total cost of damages exceeds the deposit amount, note the full damage amount in the Deposit Deduction Request and contact Neighbors Trailer Customer Support for next steps.
Deposit Deduction Request Reasons
When submitting a request, you can choose one of the following reasons:
- Damage
- Late Return
- Missing Add-On Item
- Other
Photo Requirements & Review Period
To support your request, please ensure that photos are uploaded at both send-out and return to verify any loss or damage.
The renter will have up to 24 hours to review or dispute the request.
Approved deposit deduction payouts will be issued along with your rental payout.
NT Protect Reimbursement Requests (Damages Over $500)
If damages from a verified Neighbors Trailer rental exceed $500, you may file an NT Protect request by selecting the “File Request” button on the booking details page for any On Rent or Completed booking.
NT Protect reimbursement requests are reviewed by an adjuster and may take additional time to process before a payout is issued.
What is the refund policy for early return?
How Do I Get Paid for Loss or Damages?
When a trailer is returned, select “End Rental” from the Current Booking page. At that time, you’ll have the option to withhold part or all of the renter’s deposit by selecting the Deposit Deduction Request box and entering the request details and amount.
You may deduct up to the total deposit amount set in your listing.
If the total cost of damages exceeds the deposit amount, note the full damage amount in the Deposit Deduction Request and contact Neighbors Trailer Customer Support for next steps.
Deposit Deduction Request Reasons
When submitting a request, you can choose one of the following reasons:
- Damage
- Late Return
- Missing Add-On Item
- Other
Photo Requirements & Review Period
To support your request, please ensure that photos are uploaded at both send-out and return to verify any loss or damage.
The renter will have up to 24 hours to review or dispute the request.
Approved deposit deduction payouts will be issued along with your rental payout.
NT Protect Reimbursement Requests (Damages Over $500)
If damages from a verified Neighbors Trailer rental exceed $500, you may file an NT Protect request by selecting the “File Request” button on the booking details page for any On Rent or Completed booking.
NT Protect reimbursement requests are reviewed by an adjuster and may take additional time to process before a payout is issued.
Why does Neighbors Trailer charge a service fee?
How Do I Get Paid for Loss or Damages?
When a trailer is returned, select “End Rental” from the Current Booking page. At that time, you’ll have the option to withhold part or all of the renter’s deposit by selecting the Deposit Deduction Request box and entering the request details and amount.
You may deduct up to the total deposit amount set in your listing.
If the total cost of damages exceeds the deposit amount, note the full damage amount in the Deposit Deduction Request and contact Neighbors Trailer Customer Support for next steps.
Deposit Deduction Request Reasons
When submitting a request, you can choose one of the following reasons:
- Damage
- Late Return
- Missing Add-On Item
- Other
Photo Requirements & Review Period
To support your request, please ensure that photos are uploaded at both send-out and return to verify any loss or damage.
The renter will have up to 24 hours to review or dispute the request.
Approved deposit deduction payouts will be issued along with your rental payout.
NT Protect Reimbursement Requests (Damages Over $500)
If damages from a verified Neighbors Trailer rental exceed $500, you may file an NT Protect request by selecting the “File Request” button on the booking details page for any On Rent or Completed booking.
NT Protect reimbursement requests are reviewed by an adjuster and may take additional time to process before a payout is issued.
How do I receive payouts for my rentals?
How Do I Get Paid for Loss or Damages?
When a trailer is returned, select “End Rental” from the Current Booking page. At that time, you’ll have the option to withhold part or all of the renter’s deposit by selecting the Deposit Deduction Request box and entering the request details and amount.
You may deduct up to the total deposit amount set in your listing.
If the total cost of damages exceeds the deposit amount, note the full damage amount in the Deposit Deduction Request and contact Neighbors Trailer Customer Support for next steps.
Deposit Deduction Request Reasons
When submitting a request, you can choose one of the following reasons:
- Damage
- Late Return
- Missing Add-On Item
- Other
Photo Requirements & Review Period
To support your request, please ensure that photos are uploaded at both send-out and return to verify any loss or damage.
The renter will have up to 24 hours to review or dispute the request.
Approved deposit deduction payouts will be issued along with your rental payout.
NT Protect Reimbursement Requests (Damages Over $500)
If damages from a verified Neighbors Trailer rental exceed $500, you may file an NT Protect request by selecting the “File Request” button on the booking details page for any On Rent or Completed booking.
NT Protect reimbursement requests are reviewed by an adjuster and may take additional time to process before a payout is issued.
How much should I set for my deposit?
How Do I Get Paid for Loss or Damages?
When a trailer is returned, select “End Rental” from the Current Booking page. At that time, you’ll have the option to withhold part or all of the renter’s deposit by selecting the Deposit Deduction Request box and entering the request details and amount.
You may deduct up to the total deposit amount set in your listing.
If the total cost of damages exceeds the deposit amount, note the full damage amount in the Deposit Deduction Request and contact Neighbors Trailer Customer Support for next steps.
Deposit Deduction Request Reasons
When submitting a request, you can choose one of the following reasons:
- Damage
- Late Return
- Missing Add-On Item
- Other
Photo Requirements & Review Period
To support your request, please ensure that photos are uploaded at both send-out and return to verify any loss or damage.
The renter will have up to 24 hours to review or dispute the request.
Approved deposit deduction payouts will be issued along with your rental payout.
NT Protect Reimbursement Requests (Damages Over $500)
If damages from a verified Neighbors Trailer rental exceed $500, you may file an NT Protect request by selecting the “File Request” button on the booking details page for any On Rent or Completed booking.
NT Protect reimbursement requests are reviewed by an adjuster and may take additional time to process before a payout is issued.
When will I receive the payout from my rental?
How Do I Get Paid for Loss or Damages?
When a trailer is returned, select “End Rental” from the Current Booking page. At that time, you’ll have the option to withhold part or all of the renter’s deposit by selecting the Deposit Deduction Request box and entering the request details and amount.
You may deduct up to the total deposit amount set in your listing.
If the total cost of damages exceeds the deposit amount, note the full damage amount in the Deposit Deduction Request and contact Neighbors Trailer Customer Support for next steps.
Deposit Deduction Request Reasons
When submitting a request, you can choose one of the following reasons:
- Damage
- Late Return
- Missing Add-On Item
- Other
Photo Requirements & Review Period
To support your request, please ensure that photos are uploaded at both send-out and return to verify any loss or damage.
The renter will have up to 24 hours to review or dispute the request.
Approved deposit deduction payouts will be issued along with your rental payout.
NT Protect Reimbursement Requests (Damages Over $500)
If damages from a verified Neighbors Trailer rental exceed $500, you may file an NT Protect request by selecting the “File Request” button on the booking details page for any On Rent or Completed booking.
NT Protect reimbursement requests are reviewed by an adjuster and may take additional time to process before a payout is issued.