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How Can I share my address or phone number with the renter?

By default, your pickup address and phone number are automatically shared with the renter once you accept a booking.

If you prefer to manually release your contact information instead of sharing it automatically, you can adjust your settings.

Turn Off Automatic Contact Sharing

Go to your Profile page.
Locate the contact-sharing settings at the bottom of the page.
Toggle the address and phone number sharing options to the Off position.

When turned off, you will need to manually release your contact information after accepting a booking.

How to Manually Share Contact Information

You can share your phone number or location from either the message portal or the booking page.

From the Message Portal

After a booking has been accepted:

Web Version: Look for the pin drop icon (location) and phone icon within the message portal.
Mobile App: Tap the + icon to the left of the message field to access sharing options.

These icons are only visible after a booking has been accepted.

Renters can also share their phone number by selecting the phone icon within their message portal.

From the Booking Page (Mobile App)

Open the Neighbors Trailer app and sign in.
Select Bookings.
Tap Upcoming.
Select the applicable booking.
Choose Share Phone Number or Share Location.

From the Booking Page (Web)

Go to your Dashboard.
Select My Bookings.
Click Upcoming Bookings.
Select the applicable booking.
Choose Share Phone Number or Share Location.

Contact-sharing options will only be available after the booking has been accepted.

All communication should remain professional and documented through the platform whenever possible.

If you experience issues sharing contact information, contact Neighbors Trailer Support for assistance.

How do I accept a date change request?

By default, your pickup address and phone number are automatically shared with the renter once you accept a booking.

If you prefer to manually release your contact information instead of sharing it automatically, you can adjust your settings.

Turn Off Automatic Contact Sharing

Go to your Profile page.
Locate the contact-sharing settings at the bottom of the page.
Toggle the address and phone number sharing options to the Off position.

When turned off, you will need to manually release your contact information after accepting a booking.

How to Manually Share Contact Information

You can share your phone number or location from either the message portal or the booking page.

From the Message Portal

After a booking has been accepted:

Web Version: Look for the pin drop icon (location) and phone icon within the message portal.
Mobile App: Tap the + icon to the left of the message field to access sharing options.

These icons are only visible after a booking has been accepted.

Renters can also share their phone number by selecting the phone icon within their message portal.

From the Booking Page (Mobile App)

Open the Neighbors Trailer app and sign in.
Select Bookings.
Tap Upcoming.
Select the applicable booking.
Choose Share Phone Number or Share Location.

From the Booking Page (Web)

Go to your Dashboard.
Select My Bookings.
Click Upcoming Bookings.
Select the applicable booking.
Choose Share Phone Number or Share Location.

Contact-sharing options will only be available after the booking has been accepted.

All communication should remain professional and documented through the platform whenever possible.

If you experience issues sharing contact information, contact Neighbors Trailer Support for assistance.

How do I accept an extension request?

By default, your pickup address and phone number are automatically shared with the renter once you accept a booking.

If you prefer to manually release your contact information instead of sharing it automatically, you can adjust your settings.

Turn Off Automatic Contact Sharing

Go to your Profile page.
Locate the contact-sharing settings at the bottom of the page.
Toggle the address and phone number sharing options to the Off position.

When turned off, you will need to manually release your contact information after accepting a booking.

How to Manually Share Contact Information

You can share your phone number or location from either the message portal or the booking page.

From the Message Portal

After a booking has been accepted:

Web Version: Look for the pin drop icon (location) and phone icon within the message portal.
Mobile App: Tap the + icon to the left of the message field to access sharing options.

These icons are only visible after a booking has been accepted.

Renters can also share their phone number by selecting the phone icon within their message portal.

From the Booking Page (Mobile App)

Open the Neighbors Trailer app and sign in.
Select Bookings.
Tap Upcoming.
Select the applicable booking.
Choose Share Phone Number or Share Location.

From the Booking Page (Web)

Go to your Dashboard.
Select My Bookings.
Click Upcoming Bookings.
Select the applicable booking.
Choose Share Phone Number or Share Location.

Contact-sharing options will only be available after the booking has been accepted.

All communication should remain professional and documented through the platform whenever possible.

If you experience issues sharing contact information, contact Neighbors Trailer Support for assistance.

How can a renter switch to a different trailer I have listed?

By default, your pickup address and phone number are automatically shared with the renter once you accept a booking.

If you prefer to manually release your contact information instead of sharing it automatically, you can adjust your settings.

Turn Off Automatic Contact Sharing

Go to your Profile page.
Locate the contact-sharing settings at the bottom of the page.
Toggle the address and phone number sharing options to the Off position.

When turned off, you will need to manually release your contact information after accepting a booking.

How to Manually Share Contact Information

You can share your phone number or location from either the message portal or the booking page.

From the Message Portal

After a booking has been accepted:

Web Version: Look for the pin drop icon (location) and phone icon within the message portal.
Mobile App: Tap the + icon to the left of the message field to access sharing options.

These icons are only visible after a booking has been accepted.

Renters can also share their phone number by selecting the phone icon within their message portal.

From the Booking Page (Mobile App)

Open the Neighbors Trailer app and sign in.
Select Bookings.
Tap Upcoming.
Select the applicable booking.
Choose Share Phone Number or Share Location.

From the Booking Page (Web)

Go to your Dashboard.
Select My Bookings.
Click Upcoming Bookings.
Select the applicable booking.
Choose Share Phone Number or Share Location.

Contact-sharing options will only be available after the booking has been accepted.

All communication should remain professional and documented through the platform whenever possible.

If you experience issues sharing contact information, contact Neighbors Trailer Support for assistance.

How can I view photos from a past booking?

By default, your pickup address and phone number are automatically shared with the renter once you accept a booking.

If you prefer to manually release your contact information instead of sharing it automatically, you can adjust your settings.

Turn Off Automatic Contact Sharing

Go to your Profile page.
Locate the contact-sharing settings at the bottom of the page.
Toggle the address and phone number sharing options to the Off position.

When turned off, you will need to manually release your contact information after accepting a booking.

How to Manually Share Contact Information

You can share your phone number or location from either the message portal or the booking page.

From the Message Portal

After a booking has been accepted:

Web Version: Look for the pin drop icon (location) and phone icon within the message portal.
Mobile App: Tap the + icon to the left of the message field to access sharing options.

These icons are only visible after a booking has been accepted.

Renters can also share their phone number by selecting the phone icon within their message portal.

From the Booking Page (Mobile App)

Open the Neighbors Trailer app and sign in.
Select Bookings.
Tap Upcoming.
Select the applicable booking.
Choose Share Phone Number or Share Location.

From the Booking Page (Web)

Go to your Dashboard.
Select My Bookings.
Click Upcoming Bookings.
Select the applicable booking.
Choose Share Phone Number or Share Location.

Contact-sharing options will only be available after the booking has been accepted.

All communication should remain professional and documented through the platform whenever possible.

If you experience issues sharing contact information, contact Neighbors Trailer Support for assistance.

How do I start a rental from my account?

By default, your pickup address and phone number are automatically shared with the renter once you accept a booking.

If you prefer to manually release your contact information instead of sharing it automatically, you can adjust your settings.

Turn Off Automatic Contact Sharing

Go to your Profile page.
Locate the contact-sharing settings at the bottom of the page.
Toggle the address and phone number sharing options to the Off position.

When turned off, you will need to manually release your contact information after accepting a booking.

How to Manually Share Contact Information

You can share your phone number or location from either the message portal or the booking page.

From the Message Portal

After a booking has been accepted:

Web Version: Look for the pin drop icon (location) and phone icon within the message portal.
Mobile App: Tap the + icon to the left of the message field to access sharing options.

These icons are only visible after a booking has been accepted.

Renters can also share their phone number by selecting the phone icon within their message portal.

From the Booking Page (Mobile App)

Open the Neighbors Trailer app and sign in.
Select Bookings.
Tap Upcoming.
Select the applicable booking.
Choose Share Phone Number or Share Location.

From the Booking Page (Web)

Go to your Dashboard.
Select My Bookings.
Click Upcoming Bookings.
Select the applicable booking.
Choose Share Phone Number or Share Location.

Contact-sharing options will only be available after the booking has been accepted.

All communication should remain professional and documented through the platform whenever possible.

If you experience issues sharing contact information, contact Neighbors Trailer Support for assistance.

How do I end a rental from my account?

By default, your pickup address and phone number are automatically shared with the renter once you accept a booking.

If you prefer to manually release your contact information instead of sharing it automatically, you can adjust your settings.

Turn Off Automatic Contact Sharing

Go to your Profile page.
Locate the contact-sharing settings at the bottom of the page.
Toggle the address and phone number sharing options to the Off position.

When turned off, you will need to manually release your contact information after accepting a booking.

How to Manually Share Contact Information

You can share your phone number or location from either the message portal or the booking page.

From the Message Portal

After a booking has been accepted:

Web Version: Look for the pin drop icon (location) and phone icon within the message portal.
Mobile App: Tap the + icon to the left of the message field to access sharing options.

These icons are only visible after a booking has been accepted.

Renters can also share their phone number by selecting the phone icon within their message portal.

From the Booking Page (Mobile App)

Open the Neighbors Trailer app and sign in.
Select Bookings.
Tap Upcoming.
Select the applicable booking.
Choose Share Phone Number or Share Location.

From the Booking Page (Web)

Go to your Dashboard.
Select My Bookings.
Click Upcoming Bookings.
Select the applicable booking.
Choose Share Phone Number or Share Location.

Contact-sharing options will only be available after the booking has been accepted.

All communication should remain professional and documented through the platform whenever possible.

If you experience issues sharing contact information, contact Neighbors Trailer Support for assistance.

How can I extend a rental?

By default, your pickup address and phone number are automatically shared with the renter once you accept a booking.

If you prefer to manually release your contact information instead of sharing it automatically, you can adjust your settings.

Turn Off Automatic Contact Sharing

Go to your Profile page.
Locate the contact-sharing settings at the bottom of the page.
Toggle the address and phone number sharing options to the Off position.

When turned off, you will need to manually release your contact information after accepting a booking.

How to Manually Share Contact Information

You can share your phone number or location from either the message portal or the booking page.

From the Message Portal

After a booking has been accepted:

Web Version: Look for the pin drop icon (location) and phone icon within the message portal.
Mobile App: Tap the + icon to the left of the message field to access sharing options.

These icons are only visible after a booking has been accepted.

Renters can also share their phone number by selecting the phone icon within their message portal.

From the Booking Page (Mobile App)

Open the Neighbors Trailer app and sign in.
Select Bookings.
Tap Upcoming.
Select the applicable booking.
Choose Share Phone Number or Share Location.

From the Booking Page (Web)

Go to your Dashboard.
Select My Bookings.
Click Upcoming Bookings.
Select the applicable booking.
Choose Share Phone Number or Share Location.

Contact-sharing options will only be available after the booking has been accepted.

All communication should remain professional and documented through the platform whenever possible.

If you experience issues sharing contact information, contact Neighbors Trailer Support for assistance.

Can a renter create a booking from the message portal?

By default, your pickup address and phone number are automatically shared with the renter once you accept a booking.

If you prefer to manually release your contact information instead of sharing it automatically, you can adjust your settings.

Turn Off Automatic Contact Sharing

Go to your Profile page.
Locate the contact-sharing settings at the bottom of the page.
Toggle the address and phone number sharing options to the Off position.

When turned off, you will need to manually release your contact information after accepting a booking.

How to Manually Share Contact Information

You can share your phone number or location from either the message portal or the booking page.

From the Message Portal

After a booking has been accepted:

Web Version: Look for the pin drop icon (location) and phone icon within the message portal.
Mobile App: Tap the + icon to the left of the message field to access sharing options.

These icons are only visible after a booking has been accepted.

Renters can also share their phone number by selecting the phone icon within their message portal.

From the Booking Page (Mobile App)

Open the Neighbors Trailer app and sign in.
Select Bookings.
Tap Upcoming.
Select the applicable booking.
Choose Share Phone Number or Share Location.

From the Booking Page (Web)

Go to your Dashboard.
Select My Bookings.
Click Upcoming Bookings.
Select the applicable booking.
Choose Share Phone Number or Share Location.

Contact-sharing options will only be available after the booking has been accepted.

All communication should remain professional and documented through the platform whenever possible.

If you experience issues sharing contact information, contact Neighbors Trailer Support for assistance.

How Can I share my address or phone number with the renter?

By default, your pickup address and phone number are automatically shared with the renter once you accept a booking.

If you prefer to manually release your contact information instead of sharing it automatically, you can adjust your settings.

Turn Off Automatic Contact Sharing

Go to your Profile page.
Locate the contact-sharing settings at the bottom of the page.
Toggle the address and phone number sharing options to the Off position.

When turned off, you will need to manually release your contact information after accepting a booking.

How to Manually Share Contact Information

You can share your phone number or location from either the message portal or the booking page.

From the Message Portal

After a booking has been accepted:

Web Version: Look for the pin drop icon (location) and phone icon within the message portal.
Mobile App: Tap the + icon to the left of the message field to access sharing options.

These icons are only visible after a booking has been accepted.

Renters can also share their phone number by selecting the phone icon within their message portal.

From the Booking Page (Mobile App)

Open the Neighbors Trailer app and sign in.
Select Bookings.
Tap Upcoming.
Select the applicable booking.
Choose Share Phone Number or Share Location.

From the Booking Page (Web)

Go to your Dashboard.
Select My Bookings.
Click Upcoming Bookings.
Select the applicable booking.
Choose Share Phone Number or Share Location.

Contact-sharing options will only be available after the booking has been accepted.

All communication should remain professional and documented through the platform whenever possible.

If you experience issues sharing contact information, contact Neighbors Trailer Support for assistance.

How can I change a booking date?

By default, your pickup address and phone number are automatically shared with the renter once you accept a booking.

If you prefer to manually release your contact information instead of sharing it automatically, you can adjust your settings.

Turn Off Automatic Contact Sharing

Go to your Profile page.
Locate the contact-sharing settings at the bottom of the page.
Toggle the address and phone number sharing options to the Off position.

When turned off, you will need to manually release your contact information after accepting a booking.

How to Manually Share Contact Information

You can share your phone number or location from either the message portal or the booking page.

From the Message Portal

After a booking has been accepted:

Web Version: Look for the pin drop icon (location) and phone icon within the message portal.
Mobile App: Tap the + icon to the left of the message field to access sharing options.

These icons are only visible after a booking has been accepted.

Renters can also share their phone number by selecting the phone icon within their message portal.

From the Booking Page (Mobile App)

Open the Neighbors Trailer app and sign in.
Select Bookings.
Tap Upcoming.
Select the applicable booking.
Choose Share Phone Number or Share Location.

From the Booking Page (Web)

Go to your Dashboard.
Select My Bookings.
Click Upcoming Bookings.
Select the applicable booking.
Choose Share Phone Number or Share Location.

Contact-sharing options will only be available after the booking has been accepted.

All communication should remain professional and documented through the platform whenever possible.

If you experience issues sharing contact information, contact Neighbors Trailer Support for assistance.