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How can I extend a rental?

An extension request may be submitted by either the Owner or the Renter. Extensions must be processed through the system to properly update rental dates, charges, and protection coverage.

 

How to Submit an Extension Request

From the Website:

  1. Sign in and go to your Dashboard.
  2. Select Bookings.
  3. Click Current Bookings.
  4. Select the applicable booking to open the booking details page.
  5. Click Extension Request.
  6. Enter the number of additional days requested.
  7. Add a comment in the Remarks field.
  8. Check the box confirming you understand that the extension will authorize a charge to the renter’s card.
  9. Click Send Request.

From the Owner App:

  1. Select Bookings.
  2. Tap Current.
  3. Open the applicable booking.
  4. Select Extension Request.
  5. Enter the number of additional days.
  6. Add a comment in the Remarks field.
  7. Confirm the authorization acknowledgment.
  8. Tap Send Request.

 

What Happens Next?

  • The renter will be notified of the extension request.
  • The renter may accept or dispute the request.
  • If the renter disputes the extension, you may contact Neighbors Trailer Support to request a review. The platform will make the final determination.

 

Important Notes

  • Extensions must be processed before the rental period ends.
  • If the extension is not completed prior to the original end time, the NT Protect protection package may not apply to the extended period.

Processing extensions properly ensures accurate billing, protection coverage, and documentation of rental dates.

If you have questions about extension requests, contact Neighbors Trailer Support for assistance.

How do I accept a date change request?

How do I accept a date change request?

An extension request may be submitted by either the Owner or the Renter. Extensions must be processed through the system to properly update rental dates, charges, and protection coverage.

 

How to Submit an Extension Request

From the Website:

  1. Sign in and go to your Dashboard.
  2. Select Bookings.
  3. Click Current Bookings.
  4. Select the applicable booking to open the booking details page.
  5. Click Extension Request.
  6. Enter the number of additional days requested.
  7. Add a comment in the Remarks field.
  8. Check the box confirming you understand that the extension will authorize a charge to the renter’s card.
  9. Click Send Request.

From the Owner App:

  1. Select Bookings.
  2. Tap Current.
  3. Open the applicable booking.
  4. Select Extension Request.
  5. Enter the number of additional days.
  6. Add a comment in the Remarks field.
  7. Confirm the authorization acknowledgment.
  8. Tap Send Request.

 

What Happens Next?

  • The renter will be notified of the extension request.
  • The renter may accept or dispute the request.
  • If the renter disputes the extension, you may contact Neighbors Trailer Support to request a review. The platform will make the final determination.

 

Important Notes

  • Extensions must be processed before the rental period ends.
  • If the extension is not completed prior to the original end time, the NT Protect protection package may not apply to the extended period.

Processing extensions properly ensures accurate billing, protection coverage, and documentation of rental dates.

If you have questions about extension requests, contact Neighbors Trailer Support for assistance.

How do I accept an extension request?

How do I accept an extension request?

An extension request may be submitted by either the Owner or the Renter. Extensions must be processed through the system to properly update rental dates, charges, and protection coverage.

 

How to Submit an Extension Request

From the Website:

  1. Sign in and go to your Dashboard.
  2. Select Bookings.
  3. Click Current Bookings.
  4. Select the applicable booking to open the booking details page.
  5. Click Extension Request.
  6. Enter the number of additional days requested.
  7. Add a comment in the Remarks field.
  8. Check the box confirming you understand that the extension will authorize a charge to the renter’s card.
  9. Click Send Request.

From the Owner App:

  1. Select Bookings.
  2. Tap Current.
  3. Open the applicable booking.
  4. Select Extension Request.
  5. Enter the number of additional days.
  6. Add a comment in the Remarks field.
  7. Confirm the authorization acknowledgment.
  8. Tap Send Request.

 

What Happens Next?

  • The renter will be notified of the extension request.
  • The renter may accept or dispute the request.
  • If the renter disputes the extension, you may contact Neighbors Trailer Support to request a review. The platform will make the final determination.

 

Important Notes

  • Extensions must be processed before the rental period ends.
  • If the extension is not completed prior to the original end time, the NT Protect protection package may not apply to the extended period.

Processing extensions properly ensures accurate billing, protection coverage, and documentation of rental dates.

If you have questions about extension requests, contact Neighbors Trailer Support for assistance.

How can a renter switch to a different trailer I have listed?

How can a renter switch to a different trailer I have listed?

An extension request may be submitted by either the Owner or the Renter. Extensions must be processed through the system to properly update rental dates, charges, and protection coverage.

 

How to Submit an Extension Request

From the Website:

  1. Sign in and go to your Dashboard.
  2. Select Bookings.
  3. Click Current Bookings.
  4. Select the applicable booking to open the booking details page.
  5. Click Extension Request.
  6. Enter the number of additional days requested.
  7. Add a comment in the Remarks field.
  8. Check the box confirming you understand that the extension will authorize a charge to the renter’s card.
  9. Click Send Request.

From the Owner App:

  1. Select Bookings.
  2. Tap Current.
  3. Open the applicable booking.
  4. Select Extension Request.
  5. Enter the number of additional days.
  6. Add a comment in the Remarks field.
  7. Confirm the authorization acknowledgment.
  8. Tap Send Request.

 

What Happens Next?

  • The renter will be notified of the extension request.
  • The renter may accept or dispute the request.
  • If the renter disputes the extension, you may contact Neighbors Trailer Support to request a review. The platform will make the final determination.

 

Important Notes

  • Extensions must be processed before the rental period ends.
  • If the extension is not completed prior to the original end time, the NT Protect protection package may not apply to the extended period.

Processing extensions properly ensures accurate billing, protection coverage, and documentation of rental dates.

If you have questions about extension requests, contact Neighbors Trailer Support for assistance.

How can I view photos from a past booking?

How can I view photos from a past booking?

An extension request may be submitted by either the Owner or the Renter. Extensions must be processed through the system to properly update rental dates, charges, and protection coverage.

 

How to Submit an Extension Request

From the Website:

  1. Sign in and go to your Dashboard.
  2. Select Bookings.
  3. Click Current Bookings.
  4. Select the applicable booking to open the booking details page.
  5. Click Extension Request.
  6. Enter the number of additional days requested.
  7. Add a comment in the Remarks field.
  8. Check the box confirming you understand that the extension will authorize a charge to the renter’s card.
  9. Click Send Request.

From the Owner App:

  1. Select Bookings.
  2. Tap Current.
  3. Open the applicable booking.
  4. Select Extension Request.
  5. Enter the number of additional days.
  6. Add a comment in the Remarks field.
  7. Confirm the authorization acknowledgment.
  8. Tap Send Request.

 

What Happens Next?

  • The renter will be notified of the extension request.
  • The renter may accept or dispute the request.
  • If the renter disputes the extension, you may contact Neighbors Trailer Support to request a review. The platform will make the final determination.

 

Important Notes

  • Extensions must be processed before the rental period ends.
  • If the extension is not completed prior to the original end time, the NT Protect protection package may not apply to the extended period.

Processing extensions properly ensures accurate billing, protection coverage, and documentation of rental dates.

If you have questions about extension requests, contact Neighbors Trailer Support for assistance.

How do I start a rental from my account?

How do I start a rental from my account?

An extension request may be submitted by either the Owner or the Renter. Extensions must be processed through the system to properly update rental dates, charges, and protection coverage.

 

How to Submit an Extension Request

From the Website:

  1. Sign in and go to your Dashboard.
  2. Select Bookings.
  3. Click Current Bookings.
  4. Select the applicable booking to open the booking details page.
  5. Click Extension Request.
  6. Enter the number of additional days requested.
  7. Add a comment in the Remarks field.
  8. Check the box confirming you understand that the extension will authorize a charge to the renter’s card.
  9. Click Send Request.

From the Owner App:

  1. Select Bookings.
  2. Tap Current.
  3. Open the applicable booking.
  4. Select Extension Request.
  5. Enter the number of additional days.
  6. Add a comment in the Remarks field.
  7. Confirm the authorization acknowledgment.
  8. Tap Send Request.

 

What Happens Next?

  • The renter will be notified of the extension request.
  • The renter may accept or dispute the request.
  • If the renter disputes the extension, you may contact Neighbors Trailer Support to request a review. The platform will make the final determination.

 

Important Notes

  • Extensions must be processed before the rental period ends.
  • If the extension is not completed prior to the original end time, the NT Protect protection package may not apply to the extended period.

Processing extensions properly ensures accurate billing, protection coverage, and documentation of rental dates.

If you have questions about extension requests, contact Neighbors Trailer Support for assistance.

How do I end a rental from my account?

How do I end a rental from my account?

An extension request may be submitted by either the Owner or the Renter. Extensions must be processed through the system to properly update rental dates, charges, and protection coverage.

 

How to Submit an Extension Request

From the Website:

  1. Sign in and go to your Dashboard.
  2. Select Bookings.
  3. Click Current Bookings.
  4. Select the applicable booking to open the booking details page.
  5. Click Extension Request.
  6. Enter the number of additional days requested.
  7. Add a comment in the Remarks field.
  8. Check the box confirming you understand that the extension will authorize a charge to the renter’s card.
  9. Click Send Request.

From the Owner App:

  1. Select Bookings.
  2. Tap Current.
  3. Open the applicable booking.
  4. Select Extension Request.
  5. Enter the number of additional days.
  6. Add a comment in the Remarks field.
  7. Confirm the authorization acknowledgment.
  8. Tap Send Request.

 

What Happens Next?

  • The renter will be notified of the extension request.
  • The renter may accept or dispute the request.
  • If the renter disputes the extension, you may contact Neighbors Trailer Support to request a review. The platform will make the final determination.

 

Important Notes

  • Extensions must be processed before the rental period ends.
  • If the extension is not completed prior to the original end time, the NT Protect protection package may not apply to the extended period.

Processing extensions properly ensures accurate billing, protection coverage, and documentation of rental dates.

If you have questions about extension requests, contact Neighbors Trailer Support for assistance.

How can I extend a rental?

How can I extend a rental?

An extension request may be submitted by either the Owner or the Renter. Extensions must be processed through the system to properly update rental dates, charges, and protection coverage.

 

How to Submit an Extension Request

From the Website:

  1. Sign in and go to your Dashboard.
  2. Select Bookings.
  3. Click Current Bookings.
  4. Select the applicable booking to open the booking details page.
  5. Click Extension Request.
  6. Enter the number of additional days requested.
  7. Add a comment in the Remarks field.
  8. Check the box confirming you understand that the extension will authorize a charge to the renter’s card.
  9. Click Send Request.

From the Owner App:

  1. Select Bookings.
  2. Tap Current.
  3. Open the applicable booking.
  4. Select Extension Request.
  5. Enter the number of additional days.
  6. Add a comment in the Remarks field.
  7. Confirm the authorization acknowledgment.
  8. Tap Send Request.

 

What Happens Next?

  • The renter will be notified of the extension request.
  • The renter may accept or dispute the request.
  • If the renter disputes the extension, you may contact Neighbors Trailer Support to request a review. The platform will make the final determination.

 

Important Notes

  • Extensions must be processed before the rental period ends.
  • If the extension is not completed prior to the original end time, the NT Protect protection package may not apply to the extended period.

Processing extensions properly ensures accurate billing, protection coverage, and documentation of rental dates.

If you have questions about extension requests, contact Neighbors Trailer Support for assistance.

Can a renter create a booking from the message portal?

Can a renter create a booking from the message portal?

An extension request may be submitted by either the Owner or the Renter. Extensions must be processed through the system to properly update rental dates, charges, and protection coverage.

 

How to Submit an Extension Request

From the Website:

  1. Sign in and go to your Dashboard.
  2. Select Bookings.
  3. Click Current Bookings.
  4. Select the applicable booking to open the booking details page.
  5. Click Extension Request.
  6. Enter the number of additional days requested.
  7. Add a comment in the Remarks field.
  8. Check the box confirming you understand that the extension will authorize a charge to the renter’s card.
  9. Click Send Request.

From the Owner App:

  1. Select Bookings.
  2. Tap Current.
  3. Open the applicable booking.
  4. Select Extension Request.
  5. Enter the number of additional days.
  6. Add a comment in the Remarks field.
  7. Confirm the authorization acknowledgment.
  8. Tap Send Request.

 

What Happens Next?

  • The renter will be notified of the extension request.
  • The renter may accept or dispute the request.
  • If the renter disputes the extension, you may contact Neighbors Trailer Support to request a review. The platform will make the final determination.

 

Important Notes

  • Extensions must be processed before the rental period ends.
  • If the extension is not completed prior to the original end time, the NT Protect protection package may not apply to the extended period.

Processing extensions properly ensures accurate billing, protection coverage, and documentation of rental dates.

If you have questions about extension requests, contact Neighbors Trailer Support for assistance.

How Can I share my address or phone number with the renter?

How Can I share my address or phone number with the renter?

An extension request may be submitted by either the Owner or the Renter. Extensions must be processed through the system to properly update rental dates, charges, and protection coverage.

 

How to Submit an Extension Request

From the Website:

  1. Sign in and go to your Dashboard.
  2. Select Bookings.
  3. Click Current Bookings.
  4. Select the applicable booking to open the booking details page.
  5. Click Extension Request.
  6. Enter the number of additional days requested.
  7. Add a comment in the Remarks field.
  8. Check the box confirming you understand that the extension will authorize a charge to the renter’s card.
  9. Click Send Request.

From the Owner App:

  1. Select Bookings.
  2. Tap Current.
  3. Open the applicable booking.
  4. Select Extension Request.
  5. Enter the number of additional days.
  6. Add a comment in the Remarks field.
  7. Confirm the authorization acknowledgment.
  8. Tap Send Request.

 

What Happens Next?

  • The renter will be notified of the extension request.
  • The renter may accept or dispute the request.
  • If the renter disputes the extension, you may contact Neighbors Trailer Support to request a review. The platform will make the final determination.

 

Important Notes

  • Extensions must be processed before the rental period ends.
  • If the extension is not completed prior to the original end time, the NT Protect protection package may not apply to the extended period.

Processing extensions properly ensures accurate billing, protection coverage, and documentation of rental dates.

If you have questions about extension requests, contact Neighbors Trailer Support for assistance.

How can I change a booking date?

How can I change a booking date?

An extension request may be submitted by either the Owner or the Renter. Extensions must be processed through the system to properly update rental dates, charges, and protection coverage.

 

How to Submit an Extension Request

From the Website:

  1. Sign in and go to your Dashboard.
  2. Select Bookings.
  3. Click Current Bookings.
  4. Select the applicable booking to open the booking details page.
  5. Click Extension Request.
  6. Enter the number of additional days requested.
  7. Add a comment in the Remarks field.
  8. Check the box confirming you understand that the extension will authorize a charge to the renter’s card.
  9. Click Send Request.

From the Owner App:

  1. Select Bookings.
  2. Tap Current.
  3. Open the applicable booking.
  4. Select Extension Request.
  5. Enter the number of additional days.
  6. Add a comment in the Remarks field.
  7. Confirm the authorization acknowledgment.
  8. Tap Send Request.

 

What Happens Next?

  • The renter will be notified of the extension request.
  • The renter may accept or dispute the request.
  • If the renter disputes the extension, you may contact Neighbors Trailer Support to request a review. The platform will make the final determination.

 

Important Notes

  • Extensions must be processed before the rental period ends.
  • If the extension is not completed prior to the original end time, the NT Protect protection package may not apply to the extended period.

Processing extensions properly ensures accurate billing, protection coverage, and documentation of rental dates.

If you have questions about extension requests, contact Neighbors Trailer Support for assistance.

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