Help Center Details

Articles in this section

How do I accept a date change request?

If a renter submits a date change request, you can review and accept or reject the request through the app or website.

From the Neighbors Trailer App

Tap More.
Select Booking Adjustment Requests.
Choose Change Date Requests.
Select View More for the booking being adjusted.
Enter a message in the Remarks field.
Tap Accept or Reject.
Select Inform Renter to send your response.

From the Website

Go to your Dashboard.
Select Booking Adjustment Requests.
Click Change Date Requests.
Select View More for the applicable booking.
Enter a message in the Remarks field.
Click Accept or Reject.
Select Inform Renter to notify them of your decision.

Important Notes

Date change requests may be submitted multiple times.

The cancellation policy continues to apply based on the original booking dates, not the adjusted dates.

If you have questions about how a date change may impact a booking, contact Neighbors Trailer Support for assistance.

How do I accept a date change request?

If a renter submits a date change request, you can review and accept or reject the request through the app or website.

From the Neighbors Trailer App

Tap More.
Select Booking Adjustment Requests.
Choose Change Date Requests.
Select View More for the booking being adjusted.
Enter a message in the Remarks field.
Tap Accept or Reject.
Select Inform Renter to send your response.

From the Website

Go to your Dashboard.
Select Booking Adjustment Requests.
Click Change Date Requests.
Select View More for the applicable booking.
Enter a message in the Remarks field.
Click Accept or Reject.
Select Inform Renter to notify them of your decision.

Important Notes

Date change requests may be submitted multiple times.

The cancellation policy continues to apply based on the original booking dates, not the adjusted dates.

If you have questions about how a date change may impact a booking, contact Neighbors Trailer Support for assistance.

How do I accept an extension request?

If a renter submits a date change request, you can review and accept or reject the request through the app or website.

From the Neighbors Trailer App

Tap More.
Select Booking Adjustment Requests.
Choose Change Date Requests.
Select View More for the booking being adjusted.
Enter a message in the Remarks field.
Tap Accept or Reject.
Select Inform Renter to send your response.

From the Website

Go to your Dashboard.
Select Booking Adjustment Requests.
Click Change Date Requests.
Select View More for the applicable booking.
Enter a message in the Remarks field.
Click Accept or Reject.
Select Inform Renter to notify them of your decision.

Important Notes

Date change requests may be submitted multiple times.

The cancellation policy continues to apply based on the original booking dates, not the adjusted dates.

If you have questions about how a date change may impact a booking, contact Neighbors Trailer Support for assistance.

How can a renter switch to a different trailer I have listed?

If a renter submits a date change request, you can review and accept or reject the request through the app or website.

From the Neighbors Trailer App

Tap More.
Select Booking Adjustment Requests.
Choose Change Date Requests.
Select View More for the booking being adjusted.
Enter a message in the Remarks field.
Tap Accept or Reject.
Select Inform Renter to send your response.

From the Website

Go to your Dashboard.
Select Booking Adjustment Requests.
Click Change Date Requests.
Select View More for the applicable booking.
Enter a message in the Remarks field.
Click Accept or Reject.
Select Inform Renter to notify them of your decision.

Important Notes

Date change requests may be submitted multiple times.

The cancellation policy continues to apply based on the original booking dates, not the adjusted dates.

If you have questions about how a date change may impact a booking, contact Neighbors Trailer Support for assistance.

How can I view photos from a past booking?

If a renter submits a date change request, you can review and accept or reject the request through the app or website.

From the Neighbors Trailer App

Tap More.
Select Booking Adjustment Requests.
Choose Change Date Requests.
Select View More for the booking being adjusted.
Enter a message in the Remarks field.
Tap Accept or Reject.
Select Inform Renter to send your response.

From the Website

Go to your Dashboard.
Select Booking Adjustment Requests.
Click Change Date Requests.
Select View More for the applicable booking.
Enter a message in the Remarks field.
Click Accept or Reject.
Select Inform Renter to notify them of your decision.

Important Notes

Date change requests may be submitted multiple times.

The cancellation policy continues to apply based on the original booking dates, not the adjusted dates.

If you have questions about how a date change may impact a booking, contact Neighbors Trailer Support for assistance.

How do I start a rental from my account?

If a renter submits a date change request, you can review and accept or reject the request through the app or website.

From the Neighbors Trailer App

Tap More.
Select Booking Adjustment Requests.
Choose Change Date Requests.
Select View More for the booking being adjusted.
Enter a message in the Remarks field.
Tap Accept or Reject.
Select Inform Renter to send your response.

From the Website

Go to your Dashboard.
Select Booking Adjustment Requests.
Click Change Date Requests.
Select View More for the applicable booking.
Enter a message in the Remarks field.
Click Accept or Reject.
Select Inform Renter to notify them of your decision.

Important Notes

Date change requests may be submitted multiple times.

The cancellation policy continues to apply based on the original booking dates, not the adjusted dates.

If you have questions about how a date change may impact a booking, contact Neighbors Trailer Support for assistance.

How do I end a rental from my account?

If a renter submits a date change request, you can review and accept or reject the request through the app or website.

From the Neighbors Trailer App

Tap More.
Select Booking Adjustment Requests.
Choose Change Date Requests.
Select View More for the booking being adjusted.
Enter a message in the Remarks field.
Tap Accept or Reject.
Select Inform Renter to send your response.

From the Website

Go to your Dashboard.
Select Booking Adjustment Requests.
Click Change Date Requests.
Select View More for the applicable booking.
Enter a message in the Remarks field.
Click Accept or Reject.
Select Inform Renter to notify them of your decision.

Important Notes

Date change requests may be submitted multiple times.

The cancellation policy continues to apply based on the original booking dates, not the adjusted dates.

If you have questions about how a date change may impact a booking, contact Neighbors Trailer Support for assistance.

How can I extend a rental?

If a renter submits a date change request, you can review and accept or reject the request through the app or website.

From the Neighbors Trailer App

Tap More.
Select Booking Adjustment Requests.
Choose Change Date Requests.
Select View More for the booking being adjusted.
Enter a message in the Remarks field.
Tap Accept or Reject.
Select Inform Renter to send your response.

From the Website

Go to your Dashboard.
Select Booking Adjustment Requests.
Click Change Date Requests.
Select View More for the applicable booking.
Enter a message in the Remarks field.
Click Accept or Reject.
Select Inform Renter to notify them of your decision.

Important Notes

Date change requests may be submitted multiple times.

The cancellation policy continues to apply based on the original booking dates, not the adjusted dates.

If you have questions about how a date change may impact a booking, contact Neighbors Trailer Support for assistance.

Can a renter create a booking from the message portal?

If a renter submits a date change request, you can review and accept or reject the request through the app or website.

From the Neighbors Trailer App

Tap More.
Select Booking Adjustment Requests.
Choose Change Date Requests.
Select View More for the booking being adjusted.
Enter a message in the Remarks field.
Tap Accept or Reject.
Select Inform Renter to send your response.

From the Website

Go to your Dashboard.
Select Booking Adjustment Requests.
Click Change Date Requests.
Select View More for the applicable booking.
Enter a message in the Remarks field.
Click Accept or Reject.
Select Inform Renter to notify them of your decision.

Important Notes

Date change requests may be submitted multiple times.

The cancellation policy continues to apply based on the original booking dates, not the adjusted dates.

If you have questions about how a date change may impact a booking, contact Neighbors Trailer Support for assistance.

How Can I share my address or phone number with the renter?

If a renter submits a date change request, you can review and accept or reject the request through the app or website.

From the Neighbors Trailer App

Tap More.
Select Booking Adjustment Requests.
Choose Change Date Requests.
Select View More for the booking being adjusted.
Enter a message in the Remarks field.
Tap Accept or Reject.
Select Inform Renter to send your response.

From the Website

Go to your Dashboard.
Select Booking Adjustment Requests.
Click Change Date Requests.
Select View More for the applicable booking.
Enter a message in the Remarks field.
Click Accept or Reject.
Select Inform Renter to notify them of your decision.

Important Notes

Date change requests may be submitted multiple times.

The cancellation policy continues to apply based on the original booking dates, not the adjusted dates.

If you have questions about how a date change may impact a booking, contact Neighbors Trailer Support for assistance.

How can I change a booking date?

If a renter submits a date change request, you can review and accept or reject the request through the app or website.

From the Neighbors Trailer App

Tap More.
Select Booking Adjustment Requests.
Choose Change Date Requests.
Select View More for the booking being adjusted.
Enter a message in the Remarks field.
Tap Accept or Reject.
Select Inform Renter to send your response.

From the Website

Go to your Dashboard.
Select Booking Adjustment Requests.
Click Change Date Requests.
Select View More for the applicable booking.
Enter a message in the Remarks field.
Click Accept or Reject.
Select Inform Renter to notify them of your decision.

Important Notes

Date change requests may be submitted multiple times.

The cancellation policy continues to apply based on the original booking dates, not the adjusted dates.

If you have questions about how a date change may impact a booking, contact Neighbors Trailer Support for assistance.