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How Can I Cancel a Booking?
If you choose to cancel a booking after it has been accepted, a cancellation fee may apply in accordance with our Terms of Use.
Owner-Initiated Cancellations
If you cancel a booking after accepting it:
- 30% of the rental amount will be withheld from your next payout.
- If you have an unpaid cancellation balance, you will be required to enter payment information and pay the cancellation fee before continuing to use certain features.
Renter-Initiated Cancellations
If the renter decides to cancel, they must cancel the booking directly from their own account. Owners cannot cancel on behalf of the renter to avoid penalties.
How do I cancel a booking?
- Go to the applicable booking details page.
- Select Cancel Booking.
- Confirm the cancellation.
Is there a booking completion requirement?
Yes. Trailer owners must accept and successfully complete at least 70% of the bookings they receive to maintain active account status.
Repeated cancellations may impact account standing.
For additional details, please review the Booking Cancellation by Owner Policy in Section 36 of our
Terms of Use.
If you have questions about cancellations, contact Neighbors Trailer Support for assistance.
How Can I Cancel a Booking?
If you choose to cancel a booking after it has been accepted, a cancellation fee may apply in accordance with our Terms of Use.
Owner-Initiated Cancellations
If you cancel a booking after accepting it:
- 30% of the rental amount will be withheld from your next payout.
- If you have an unpaid cancellation balance, you will be required to enter payment information and pay the cancellation fee before continuing to use certain features.
Renter-Initiated Cancellations
If the renter decides to cancel, they must cancel the booking directly from their own account. Owners cannot cancel on behalf of the renter to avoid penalties.
How do I cancel a booking?
- Go to the applicable booking details page.
- Select Cancel Booking.
- Confirm the cancellation.
Is there a booking completion requirement?
Yes. Trailer owners must accept and successfully complete at least 70% of the bookings they receive to maintain active account status.
Repeated cancellations may impact account standing.
For additional details, please review the Booking Cancellation by Owner Policy in Section 36 of our
Terms of Use.
If you have questions about cancellations, contact Neighbors Trailer Support for assistance.
How can I issue a partial refund to a renter?
If you choose to cancel a booking after it has been accepted, a cancellation fee may apply in accordance with our Terms of Use.
Owner-Initiated Cancellations
If you cancel a booking after accepting it:
- 30% of the rental amount will be withheld from your next payout.
- If you have an unpaid cancellation balance, you will be required to enter payment information and pay the cancellation fee before continuing to use certain features.
Renter-Initiated Cancellations
If the renter decides to cancel, they must cancel the booking directly from their own account. Owners cannot cancel on behalf of the renter to avoid penalties.
How do I cancel a booking?
- Go to the applicable booking details page.
- Select Cancel Booking.
- Confirm the cancellation.
Is there a booking completion requirement?
Yes. Trailer owners must accept and successfully complete at least 70% of the bookings they receive to maintain active account status.
Repeated cancellations may impact account standing.
For additional details, please review the Booking Cancellation by Owner Policy in Section 36 of our
Terms of Use.
If you have questions about cancellations, contact Neighbors Trailer Support for assistance.