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How do I accept an extension request?

If a renter submits an extension request, you can review and accept or reject it through the Neighbors Trailer app or website.

From the Neighbors Trailer App

Tap More.
Select Booking Adjustment Requests.
Choose My Extension Requests.
Tap View Details for the booking being extended.
Enter a message in the Remarks field (optional but recommended).
Tap Accept or Reject.
Select Inform Renter to send your response.

From the Website

Go to your Dashboard.
Select Booking Adjustment Requests.
Click My Extension Requests.
Select View Details for the applicable booking.
Enter a message in the Remarks field.
Click Accept or Reject.
Select Inform Renter to notify the renter of your decision.

Once accepted, the rental dates and charges will update accordingly. If you have questions about how an extension affects billing or availability, contact Neighbors Trailer Support for assistance.

How do I accept a date change request?

If a renter submits an extension request, you can review and accept or reject it through the Neighbors Trailer app or website.

From the Neighbors Trailer App

Tap More.
Select Booking Adjustment Requests.
Choose My Extension Requests.
Tap View Details for the booking being extended.
Enter a message in the Remarks field (optional but recommended).
Tap Accept or Reject.
Select Inform Renter to send your response.

From the Website

Go to your Dashboard.
Select Booking Adjustment Requests.
Click My Extension Requests.
Select View Details for the applicable booking.
Enter a message in the Remarks field.
Click Accept or Reject.
Select Inform Renter to notify the renter of your decision.

Once accepted, the rental dates and charges will update accordingly. If you have questions about how an extension affects billing or availability, contact Neighbors Trailer Support for assistance.

How do I accept an extension request?

If a renter submits an extension request, you can review and accept or reject it through the Neighbors Trailer app or website.

From the Neighbors Trailer App

Tap More.
Select Booking Adjustment Requests.
Choose My Extension Requests.
Tap View Details for the booking being extended.
Enter a message in the Remarks field (optional but recommended).
Tap Accept or Reject.
Select Inform Renter to send your response.

From the Website

Go to your Dashboard.
Select Booking Adjustment Requests.
Click My Extension Requests.
Select View Details for the applicable booking.
Enter a message in the Remarks field.
Click Accept or Reject.
Select Inform Renter to notify the renter of your decision.

Once accepted, the rental dates and charges will update accordingly. If you have questions about how an extension affects billing or availability, contact Neighbors Trailer Support for assistance.

How can a renter switch to a different trailer I have listed?

If a renter submits an extension request, you can review and accept or reject it through the Neighbors Trailer app or website.

From the Neighbors Trailer App

Tap More.
Select Booking Adjustment Requests.
Choose My Extension Requests.
Tap View Details for the booking being extended.
Enter a message in the Remarks field (optional but recommended).
Tap Accept or Reject.
Select Inform Renter to send your response.

From the Website

Go to your Dashboard.
Select Booking Adjustment Requests.
Click My Extension Requests.
Select View Details for the applicable booking.
Enter a message in the Remarks field.
Click Accept or Reject.
Select Inform Renter to notify the renter of your decision.

Once accepted, the rental dates and charges will update accordingly. If you have questions about how an extension affects billing or availability, contact Neighbors Trailer Support for assistance.

How can I view photos from a past booking?

If a renter submits an extension request, you can review and accept or reject it through the Neighbors Trailer app or website.

From the Neighbors Trailer App

Tap More.
Select Booking Adjustment Requests.
Choose My Extension Requests.
Tap View Details for the booking being extended.
Enter a message in the Remarks field (optional but recommended).
Tap Accept or Reject.
Select Inform Renter to send your response.

From the Website

Go to your Dashboard.
Select Booking Adjustment Requests.
Click My Extension Requests.
Select View Details for the applicable booking.
Enter a message in the Remarks field.
Click Accept or Reject.
Select Inform Renter to notify the renter of your decision.

Once accepted, the rental dates and charges will update accordingly. If you have questions about how an extension affects billing or availability, contact Neighbors Trailer Support for assistance.

How do I start a rental from my account?

If a renter submits an extension request, you can review and accept or reject it through the Neighbors Trailer app or website.

From the Neighbors Trailer App

Tap More.
Select Booking Adjustment Requests.
Choose My Extension Requests.
Tap View Details for the booking being extended.
Enter a message in the Remarks field (optional but recommended).
Tap Accept or Reject.
Select Inform Renter to send your response.

From the Website

Go to your Dashboard.
Select Booking Adjustment Requests.
Click My Extension Requests.
Select View Details for the applicable booking.
Enter a message in the Remarks field.
Click Accept or Reject.
Select Inform Renter to notify the renter of your decision.

Once accepted, the rental dates and charges will update accordingly. If you have questions about how an extension affects billing or availability, contact Neighbors Trailer Support for assistance.

How do I end a rental from my account?

If a renter submits an extension request, you can review and accept or reject it through the Neighbors Trailer app or website.

From the Neighbors Trailer App

Tap More.
Select Booking Adjustment Requests.
Choose My Extension Requests.
Tap View Details for the booking being extended.
Enter a message in the Remarks field (optional but recommended).
Tap Accept or Reject.
Select Inform Renter to send your response.

From the Website

Go to your Dashboard.
Select Booking Adjustment Requests.
Click My Extension Requests.
Select View Details for the applicable booking.
Enter a message in the Remarks field.
Click Accept or Reject.
Select Inform Renter to notify the renter of your decision.

Once accepted, the rental dates and charges will update accordingly. If you have questions about how an extension affects billing or availability, contact Neighbors Trailer Support for assistance.

How can I extend a rental?

If a renter submits an extension request, you can review and accept or reject it through the Neighbors Trailer app or website.

From the Neighbors Trailer App

Tap More.
Select Booking Adjustment Requests.
Choose My Extension Requests.
Tap View Details for the booking being extended.
Enter a message in the Remarks field (optional but recommended).
Tap Accept or Reject.
Select Inform Renter to send your response.

From the Website

Go to your Dashboard.
Select Booking Adjustment Requests.
Click My Extension Requests.
Select View Details for the applicable booking.
Enter a message in the Remarks field.
Click Accept or Reject.
Select Inform Renter to notify the renter of your decision.

Once accepted, the rental dates and charges will update accordingly. If you have questions about how an extension affects billing or availability, contact Neighbors Trailer Support for assistance.

Can a renter create a booking from the message portal?

If a renter submits an extension request, you can review and accept or reject it through the Neighbors Trailer app or website.

From the Neighbors Trailer App

Tap More.
Select Booking Adjustment Requests.
Choose My Extension Requests.
Tap View Details for the booking being extended.
Enter a message in the Remarks field (optional but recommended).
Tap Accept or Reject.
Select Inform Renter to send your response.

From the Website

Go to your Dashboard.
Select Booking Adjustment Requests.
Click My Extension Requests.
Select View Details for the applicable booking.
Enter a message in the Remarks field.
Click Accept or Reject.
Select Inform Renter to notify the renter of your decision.

Once accepted, the rental dates and charges will update accordingly. If you have questions about how an extension affects billing or availability, contact Neighbors Trailer Support for assistance.

How Can I share my address or phone number with the renter?

If a renter submits an extension request, you can review and accept or reject it through the Neighbors Trailer app or website.

From the Neighbors Trailer App

Tap More.
Select Booking Adjustment Requests.
Choose My Extension Requests.
Tap View Details for the booking being extended.
Enter a message in the Remarks field (optional but recommended).
Tap Accept or Reject.
Select Inform Renter to send your response.

From the Website

Go to your Dashboard.
Select Booking Adjustment Requests.
Click My Extension Requests.
Select View Details for the applicable booking.
Enter a message in the Remarks field.
Click Accept or Reject.
Select Inform Renter to notify the renter of your decision.

Once accepted, the rental dates and charges will update accordingly. If you have questions about how an extension affects billing or availability, contact Neighbors Trailer Support for assistance.

How can I change a booking date?

If a renter submits an extension request, you can review and accept or reject it through the Neighbors Trailer app or website.

From the Neighbors Trailer App

Tap More.
Select Booking Adjustment Requests.
Choose My Extension Requests.
Tap View Details for the booking being extended.
Enter a message in the Remarks field (optional but recommended).
Tap Accept or Reject.
Select Inform Renter to send your response.

From the Website

Go to your Dashboard.
Select Booking Adjustment Requests.
Click My Extension Requests.
Select View Details for the applicable booking.
Enter a message in the Remarks field.
Click Accept or Reject.
Select Inform Renter to notify the renter of your decision.

Once accepted, the rental dates and charges will update accordingly. If you have questions about how an extension affects billing or availability, contact Neighbors Trailer Support for assistance.