Help Center Details
Articles in this section
- Can I add extras or delivery after booking?
- Why Rent from Neighbors Trailer?
- How do I change the booking date?
- Can I switch to a different trailer from the same owner?
- How do I get the pick-up address?
- How Do I Accept an Extension Requested by A Trailer Owner?
- How do I extend my rental?
- Is trailer damage covered?
- How do I contact a trailer owner?
- Can I see the trailer before booking it?
- How do I book a trailer rental?
Can I add extras or delivery after booking?
Yes, if the owner offers them.
Add-ons (straps, ball mounts, dollies and other extras)
- Open the booking in My bookings and select Request add-ons.
- Choose the items and quantities, then select Send request.
- The amount is held on your card and charged only if the owner accepts. A 10% booking fee applies to add-ons, with no minimum.
Delivery
- Open the booking and select Request delivery.
- Enter the delivery address. It must be within the owner's delivery area, and the owner's per-mile rate applies.
- While the owner decides, your booking shows Waiting for the owner. If they accept, the quoted delivery fee is charged once to your saved card.
If the owner declines, nothing is charged and the hold is released.
Can I add extras or delivery after booking?
Can I add extras or delivery after booking?
Yes, if the owner offers them.
Add-ons (straps, ball mounts, dollies and other extras)
- Open the booking in My bookings and select Request add-ons.
- Choose the items and quantities, then select Send request.
- The amount is held on your card and charged only if the owner accepts. A 10% booking fee applies to add-ons, with no minimum.
Delivery
- Open the booking and select Request delivery.
- Enter the delivery address. It must be within the owner's delivery area, and the owner's per-mile rate applies.
- While the owner decides, your booking shows Waiting for the owner. If they accept, the quoted delivery fee is charged once to your saved card.
If the owner declines, nothing is charged and the hold is released.
Why Rent from Neighbors Trailer?
Why Rent from Neighbors Trailer?
Yes, if the owner offers them.
Add-ons (straps, ball mounts, dollies and other extras)
- Open the booking in My bookings and select Request add-ons.
- Choose the items and quantities, then select Send request.
- The amount is held on your card and charged only if the owner accepts. A 10% booking fee applies to add-ons, with no minimum.
Delivery
- Open the booking and select Request delivery.
- Enter the delivery address. It must be within the owner's delivery area, and the owner's per-mile rate applies.
- While the owner decides, your booking shows Waiting for the owner. If they accept, the quoted delivery fee is charged once to your saved card.
If the owner declines, nothing is charged and the hold is released.
How do I change the booking date?
How do I change the booking date?
Yes, if the owner offers them.
Add-ons (straps, ball mounts, dollies and other extras)
- Open the booking in My bookings and select Request add-ons.
- Choose the items and quantities, then select Send request.
- The amount is held on your card and charged only if the owner accepts. A 10% booking fee applies to add-ons, with no minimum.
Delivery
- Open the booking and select Request delivery.
- Enter the delivery address. It must be within the owner's delivery area, and the owner's per-mile rate applies.
- While the owner decides, your booking shows Waiting for the owner. If they accept, the quoted delivery fee is charged once to your saved card.
If the owner declines, nothing is charged and the hold is released.
Can I switch to a different trailer from the same owner?
Can I switch to a different trailer from the same owner?
Yes, if the owner offers them.
Add-ons (straps, ball mounts, dollies and other extras)
- Open the booking in My bookings and select Request add-ons.
- Choose the items and quantities, then select Send request.
- The amount is held on your card and charged only if the owner accepts. A 10% booking fee applies to add-ons, with no minimum.
Delivery
- Open the booking and select Request delivery.
- Enter the delivery address. It must be within the owner's delivery area, and the owner's per-mile rate applies.
- While the owner decides, your booking shows Waiting for the owner. If they accept, the quoted delivery fee is charged once to your saved card.
If the owner declines, nothing is charged and the hold is released.
How do I get the pick-up address?
How do I get the pick-up address?
Yes, if the owner offers them.
Add-ons (straps, ball mounts, dollies and other extras)
- Open the booking in My bookings and select Request add-ons.
- Choose the items and quantities, then select Send request.
- The amount is held on your card and charged only if the owner accepts. A 10% booking fee applies to add-ons, with no minimum.
Delivery
- Open the booking and select Request delivery.
- Enter the delivery address. It must be within the owner's delivery area, and the owner's per-mile rate applies.
- While the owner decides, your booking shows Waiting for the owner. If they accept, the quoted delivery fee is charged once to your saved card.
If the owner declines, nothing is charged and the hold is released.
How Do I Accept an Extension Requested by A Trailer Owner?
How Do I Accept an Extension Requested by A Trailer Owner?
Yes, if the owner offers them.
Add-ons (straps, ball mounts, dollies and other extras)
- Open the booking in My bookings and select Request add-ons.
- Choose the items and quantities, then select Send request.
- The amount is held on your card and charged only if the owner accepts. A 10% booking fee applies to add-ons, with no minimum.
Delivery
- Open the booking and select Request delivery.
- Enter the delivery address. It must be within the owner's delivery area, and the owner's per-mile rate applies.
- While the owner decides, your booking shows Waiting for the owner. If they accept, the quoted delivery fee is charged once to your saved card.
If the owner declines, nothing is charged and the hold is released.
How do I extend my rental?
How do I extend my rental?
Yes, if the owner offers them.
Add-ons (straps, ball mounts, dollies and other extras)
- Open the booking in My bookings and select Request add-ons.
- Choose the items and quantities, then select Send request.
- The amount is held on your card and charged only if the owner accepts. A 10% booking fee applies to add-ons, with no minimum.
Delivery
- Open the booking and select Request delivery.
- Enter the delivery address. It must be within the owner's delivery area, and the owner's per-mile rate applies.
- While the owner decides, your booking shows Waiting for the owner. If they accept, the quoted delivery fee is charged once to your saved card.
If the owner declines, nothing is charged and the hold is released.
Is trailer damage covered?
Is trailer damage covered?
Yes, if the owner offers them.
Add-ons (straps, ball mounts, dollies and other extras)
- Open the booking in My bookings and select Request add-ons.
- Choose the items and quantities, then select Send request.
- The amount is held on your card and charged only if the owner accepts. A 10% booking fee applies to add-ons, with no minimum.
Delivery
- Open the booking and select Request delivery.
- Enter the delivery address. It must be within the owner's delivery area, and the owner's per-mile rate applies.
- While the owner decides, your booking shows Waiting for the owner. If they accept, the quoted delivery fee is charged once to your saved card.
If the owner declines, nothing is charged and the hold is released.
How do I contact a trailer owner?
How do I contact a trailer owner?
Yes, if the owner offers them.
Add-ons (straps, ball mounts, dollies and other extras)
- Open the booking in My bookings and select Request add-ons.
- Choose the items and quantities, then select Send request.
- The amount is held on your card and charged only if the owner accepts. A 10% booking fee applies to add-ons, with no minimum.
Delivery
- Open the booking and select Request delivery.
- Enter the delivery address. It must be within the owner's delivery area, and the owner's per-mile rate applies.
- While the owner decides, your booking shows Waiting for the owner. If they accept, the quoted delivery fee is charged once to your saved card.
If the owner declines, nothing is charged and the hold is released.
Can I see the trailer before booking it?
Can I see the trailer before booking it?
Yes, if the owner offers them.
Add-ons (straps, ball mounts, dollies and other extras)
- Open the booking in My bookings and select Request add-ons.
- Choose the items and quantities, then select Send request.
- The amount is held on your card and charged only if the owner accepts. A 10% booking fee applies to add-ons, with no minimum.
Delivery
- Open the booking and select Request delivery.
- Enter the delivery address. It must be within the owner's delivery area, and the owner's per-mile rate applies.
- While the owner decides, your booking shows Waiting for the owner. If they accept, the quoted delivery fee is charged once to your saved card.
If the owner declines, nothing is charged and the hold is released.
How do I book a trailer rental?
How do I book a trailer rental?
Yes, if the owner offers them.
Add-ons (straps, ball mounts, dollies and other extras)
- Open the booking in My bookings and select Request add-ons.
- Choose the items and quantities, then select Send request.
- The amount is held on your card and charged only if the owner accepts. A 10% booking fee applies to add-ons, with no minimum.
Delivery
- Open the booking and select Request delivery.
- Enter the delivery address. It must be within the owner's delivery area, and the owner's per-mile rate applies.
- While the owner decides, your booking shows Waiting for the owner. If they accept, the quoted delivery fee is charged once to your saved card.
If the owner declines, nothing is charged and the hold is released.
